Mixed Customer Feedback: Quality vs. Pricing at Folded Steel
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Folded Steel Feedback Analysis: Insights to Action

Mixed Customer Feedback: Quality vs. Pricing at Folded Steel

Folded Steel receives mixed reviews from customers. While some praise the quality and beauty of the products, others express disappointment with sharpness and customer service. Customers appreciate the presentation and packaging of the items, but some find the knives overpriced for their performance. Overall, the company's attention to detail and craftsmanship stand out, with particular emphasis on the aesthetic appeal of the products.

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Custom Date - May 18, 2024
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    I ordered a beautiful walnut cutting board from them. The first day using it I chopped a head of romaine lettuce on it. After I rinsed it there were huge knife marks all over it. I contacted them and was told that the board was "performing as expected" and would not let me return it for a refund. They told me to use mineral oil and wax on it. I am not using mineral oil every day on this board. My other board I only have to oil it every two weeks and I chop a lot every day. I will never buy anything from them again. What a ripoff!

    • Negative
    • Value for Money
    Sep 21, 2023
  • 5 piece set (lotus)

    i have purchased the 'lotus' series...5 piece and 1 steak knife set plus an extra carver and paring...plan to purchase the BBQ slicer soon to match the set...a) wondering if there is a filet knife in the future and b) it seems like Ay'll like the old school ways of leather and / or whet stone...I would like to step it up a notch and put an angle to it...is this just me or are the old school ways better for sharpness AND durability...

    • Positive
    • Product Variety and Options
    Jun 02, 2022
  • I have a Damascus fixed blade knife…

    I have a Damascus fixed blade knife that was stored in a leather sheath for a long period of time during a cross country move. When I finally removed it, it had surface rust. Found this site on IG. Ordered the oil and balm. Found the instructions on how to clean the blade and it was done. Everything looks great now.

    • Positive
    • Knife Care and Maintenance
    Mar 14, 2022
  • Great quality ring

    Great quality ring! My fiance was so excited about the skateboard and Damascus ring we got him. My fiance is a size 8 1/2 and the 8 fit him snuggly. He likes to fidget so we exchanged it for the size 9. Easy stress free process and the new ring got to us quickly.

    • Positive
    • Customer Service and Communication
    Oct 11, 2021
  • Knife is awesome

    Knife is awesome! Beautiful, a piece of artwork. Love the lightness but also how strong it is. The thin edge but the thick spin. This is a well designed knife.

    • Positive
    • Knife Quality and Performance
    Oct 04, 2021
  • Steak Knives

    Loved the packaging and personal note written on my invoice. The steak knives are beautifully crafted and of the highest quality.

    • Positive
    • Packaging and Presentation
    Oct 02, 2021
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for foldedsteel.com  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Marketing Professionals, Customer Service Managers, E-commerce Specialists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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