Finnair's online reviews reveal a stark divide in customer experiences. Many travelers report severe issues, including canceled flights, lost luggage, lack of customer support, and long wait times for assistance. Frustrated passengers highlight poor communication and unhelpful service, labeling the airline as incompetent and disorganized. On the other hand, some reviews praise the airline's comfortable seating, delicious meals, and friendly staff. Despite these positive remarks, the overwhelming sentiment leans towards dissatisfaction, particularly concerning customer service and reliability. Travelers express a reluctance to fly with Finnair in the future due to these persistent issues.
Source: Tripadvisor Reviews of FinnairStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
Uncover the truth behind Finnair's reviews: from customer service woes to in-flight perks. Essential insights for savvy travelers.
AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!
AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!
Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.
Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.
Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.
Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.
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This page displays purchase options and a preview of the customer feedback analysis report for Finnair based on online reviews collected from Tripadvisor. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Managers, Marketing Professionals in the Travel Sector, Travel Agency Owners to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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