• 73 users bookmarked
  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Airline Operations Managers
    • Marketing Professionals in the Travel Sector
    • Travel Agency Owners
Finnair Reviews: Mixed Experiences with Service and Reliability

Finnair Review Analysis: Unveiling Customer Insights

Finnair's online reviews reveal a stark divide in customer experiences. Many travelers report severe issues, including canceled flights, lost luggage, lack of customer support, and long wait times for assistance. Frustrated passengers highlight poor communication and unhelpful service, labeling the airline as incompetent and disorganized. On the other hand, some reviews praise the airline's comfortable seating, delicious meals, and friendly staff. Despite these positive remarks, the overwhelming sentiment leans towards dissatisfaction, particularly concerning customer service and reliability. Travelers express a reluctance to fly with Finnair in the future due to these persistent issues.

Source: Tripadvisor Reviews of Finnair

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Finnair

Uncover the truth behind Finnair's reviews: from customer service woes to in-flight perks. Essential insights for savvy travelers.

Export
Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • AVOID THIS AIRLINE

    AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    May 26, 2025
  • AVOID THIS AIRLINE

    AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    May 26, 2025
  • Married couple couldn’t sit together on international flight

    Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.

    Sentiment
    • Negative
    Content
    • Check-In Experience
    May 24, 2025
  • Married couple couldn’t sit together on international flight

    Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.

    Sentiment
    • Negative
    Content
    • Check-In Experience
    May 24, 2025
  • Refunds take months, bad customer support

    Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.

    Sentiment
    • Negative
    Content
    • Compensation And Refund Difficulties
    May 18, 2025
  • Refunds take months, bad customer support

    Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.

    Sentiment
    • Negative
    Content
    • Compensation And Refund Difficulties
    May 18, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Tripadvisor and many other platforms.

  1. Explore Key Insights from Wizz Air Customer Feedback Report
    Trustpilot Reviews 86
  2. Elevate Your Strategy with Qatar Airways Feedback Insights
    Trustpilot Reviews 85
  3. Explore Customer Insights on Vietnam Airlines
    Tripadvisor Reviews 70
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Finnair based on online reviews collected from Tripadvisor. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Managers, Marketing Professionals in the Travel Sector, Travel Agency Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.