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  • Who is this report for?
    • Travel Industry Analysts
    • Customer Experience Managers
    • Airline Operations Managers
    • Marketing Professionals in the Travel Sector
    • Travel Agency Owners
Finnair Reviews: Mixed Experiences with Service and Reliability

Finnair Review Analysis: Unveiling Customer Insights

Finnair's online reviews reveal a stark divide in customer experiences. Many travelers report severe issues, including canceled flights, lost luggage, lack of customer support, and long wait times for assistance. Frustrated passengers highlight poor communication and unhelpful service, labeling the airline as incompetent and disorganized. On the other hand, some reviews praise the airline's comfortable seating, delicious meals, and friendly staff. Despite these positive remarks, the overwhelming sentiment leans towards dissatisfaction, particularly concerning customer service and reliability. Travelers express a reluctance to fly with Finnair in the future due to these persistent issues.

Source: Tripadvisor Reviews of Finnair

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Customer Feedback Analysis of Finnair

Uncover the truth behind Finnair's reviews: from customer service woes to in-flight perks. Essential insights for savvy travelers.

Custom Date - Jul 11, 2025
Featured Content
  • AVOID THIS AIRLINE
    Sentiment
    • Negative
    Content
    • Customer Service Issues
    May 26, 2025
  • AVOID THIS AIRLINE
    Sentiment
    • Negative
    Content
    • Customer Service Issues
    May 26, 2025
  • Married couple couldn’t sit together on international flight
    Sentiment
    • Negative
    Content
    • Check-In Experience
    May 24, 2025
  • Married couple couldn’t sit together on international flight
    Sentiment
    • Negative
    Content
    • Check-In Experience
    May 24, 2025
  • Refunds take months, bad customer support
    Sentiment
    • Negative
    Content
    • Compensation And Refund Difficulties
    May 18, 2025
  • Refunds take months, bad customer support
    Sentiment
    • Negative
    Content
    • Compensation And Refund Difficulties
    May 18, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Finnair based on online reviews collected from Tripadvisor. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Managers, Marketing Professionals in the Travel Sector, Travel Agency Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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