Finnair's online reviews reveal a stark divide in customer experiences. Many travelers report severe issues, including canceled flights, lost luggage, lack of customer support, and long wait times for assistance. Frustrated passengers highlight poor communication and unhelpful service, labeling the airline as incompetent and disorganized. On the other hand, some reviews praise the airline's comfortable seating, delicious meals, and friendly staff. Despite these positive remarks, the overwhelming sentiment leans towards dissatisfaction, particularly concerning customer service and reliability. Travelers express a reluctance to fly with Finnair in the future due to these persistent issues.
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AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!
Sentiment
Negative
Content
Customer Service Issues
May 26, 2025
AVOID THIS AIRLINE
AVOID AT ALL COSTS! There is no customer service, no one to speak to. Cancelled flight and rebooked with stop overs, trying to contact Finnair and nothing works. Someone said shut them down, I think they’re right! They have no respect for their paying customers!
Sentiment
Negative
Content
Customer Service Issues
May 26, 2025
Married couple couldn’t sit together on international flight
Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.
Sentiment
Negative
Content
Check-In Experience
May 24, 2025
Married couple couldn’t sit together on international flight
Booked a flight together with my husband through Qantas. There was no option to pick a seat prior to check in at the airport. Had to sit separately on opposite ends of the plane for a 12 hour flight.
Sentiment
Negative
Content
Check-In Experience
May 24, 2025
Refunds take months, bad customer support
Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.
Sentiment
Negative
Content
Compensation And Refund Difficulties
May 18, 2025
Refunds take months, bad customer support
Terrible customer service online and over the phone. Refunds take months to get processed. Flight prices are expensive.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Finnair based on online reviews collected from Tripadvisor. The analysis helps Travel Industry Analysts, Customer Experience Managers, Airline Operations Managers, Marketing Professionals in the Travel Sector, Travel Agency Owners to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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