Mixed Reviews of Fido's Fences Service and Product
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    • Pet Supply Retail Managers
    • Customer Experience Strategists
    • Pet Care Business Owners
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Mixed Reviews of Fido's Fences Service and Product

Fido's Fences Feedback: Unveiling Customer Insights

Mixed customer reviews for Fido's Fences. While some praise the service, pricing, and effectiveness of the fence, others complain about system malfunctions, poor customer service, and lack of responsiveness to issues. Some customers express regret over their purchase, citing high costs and their pets' fear of the fence. Overall, opinions are divided on the product and customer support quality.

Source: Trustpilot Reviews of Fido's Fences 

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Customer Feedback Analysis of Fido's Fences 

Explore the comprehensive analysis of Fido's Fences customer feedback. Understand product and service insights.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Brian was exceptional

    Brian was exceptional, even our dog likes him, very knowledgeable professional and the system has changed our lives.we have 2 acres in Weston Ct and enclosed approximately 1/2 acre, no more worries about our coton de tulear galavanting throughout our woods with us trying to catch him. We should have had this installed when we brought him home as a puppy 6 months ago. Peace of mind and stress free. Highly recommend!!

    Sentiment
    • Positive
    Content
    • Effectiveness in Containing Pets
    Sep 30, 2023
  • Terrible, unreliable system and even worse customer service

    I would give zero stars if I could. System malfunctions. Our dog has gotten out of the yard 8 times in the past 6 months because of problems with the transmitter or because they didn't send batteries when they were supposed to. Horrible customer service, and the management could care less about the issues. Stay away!!!

    Sentiment
    • Negative
    Content
    • Technical Issues
    Dec 29, 2018
  • So unhappy

    So unhappy with my fence. I called to let them know and not one person seemed to care. The gentleman didn't even show up for our appointment on time to discuss what to do and then sent me an invoice for over $300 to "fix" it. My consult never explained how restricted the area would be and my pup can't even run around because she is getting the warning to close to the middle of the yard. Very poor customer service on so many levels. I should have done better research and read reviews.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 25, 2018
  • Excellent service

    Excellent service, excellent pricing and overall a great company. I'd recommend them 10 times out of 10.

    Sentiment
    • Positive
    Content
    • Quality of Product
    Jul 02, 2018
  • Fido fence works very well

    Fido fence works very well. But my dogs are afraid to go in the yard. But if they see a rabbit it’s full force through the fence and that’s my fault for not having the collar higher Otherwise. I don’t have to worry anymore about them running in the street

    Sentiment
    • Positive
    Content
    • Effectiveness in Containing Pets
    Jun 19, 2018
  • Easy install

    Easy install. Tech doing job was professional and took his time explaining how everything worked. Trained the dog and have had no issues with any part of the installation. Dog has not left the yard since Fido was installed. Office was easy to deal with...purchase and instal was professional

    Sentiment
    • Positive
    Content
    • Installation Process
    Jun 01, 2018
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Sentiment Analysis (limited preview)
42 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fido's Fences  based on online reviews collected from Trustpilot. The analysis helps Pet Supply Retail Managers, Customer Experience Strategists, Pet Care Business Owners, Product Development Managers in Pet Industry, Marketing Professionals in Pet Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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