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Fashion Nova Reviews: Easy Shopping, Mixed Reviews

Fashion Nova Reviews: Easy Shopping, Mixed Reviews

28 reviews between May 17, 2023 and May 17, 2023.

Fashion Nova receives mixed reviews from customers with positive feedback for its easy-to-use website, great prices, and stylish clothing options. However, some customers complain about issues with taxes, returns, and customer service. The site can also be slow during sales, and some customers struggle with sizing. While some customers express interest in becoming brand ambassadors, others report issues with receiving refunds or gift cards.

Fashion Nova 
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Popular Phrases

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  • great easy interface great sale prices…

    great easy interface great sale prices thank you i loveeeeeee fashionova

    Sentiment
    • Positive
    Content
    • Pricing
    May 17, 2023
  • Inconvenient

    I had to go on a laptop to actually purchase my selected items. The website wasn't working on my phone and my friend's phone for awhile so it's just inconvenient.

    Sentiment
    • None
    Content
    • Orders and Delivery
    May 17, 2023
  • Easy to shop

    Easy to shop. Discount was already applied. I knew what I wanted and I paid. It was here the next day.

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 17, 2023
  • Everything

    Looking around made my experience worth wild

    Sentiment
    • Positive
    Content
    • Features and Quality
    May 17, 2023
  • Over charging Tax

    The main issue is that they no longer provide you with the option to ''pay taxes upon delivery'', they are charging taxes directly on the total order. This is a huge problem because in my country we get a free threshold of USD 206.90 free from tax. We normally pay tax on the excess. So how can Fashion Nova charge me tax on the value below USD 206.90, while my country is not collecting this tax? Then, where does this money go?Mind you that I have address this issue to them several times.

    Sentiment
    • Negative
    Content
    • Pricing
    May 17, 2023
    • Great site to place orders material…

      Great site to place orders material very good when i order Jeans

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Prices

      Great prices

      Sentiment
      • Positive
      Content
      • Pricing
      May 17, 2023
    • Good service

      Good variety of clothes to choose from

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Worst return policy for online shop

      I would order a lot more from this site if returns were allowed. Difficult to order when you match only 1 measurement out of three- can't try it on and get penalized for having to return. The actual measurements are not typical of US sizes in my case. I'm always torn between. What size to get. Half the dresses I have to resell at a loss. It's annoying a f.

      Sentiment
      • None
      Content
      • Customer Service
      May 17, 2023
    • I believe the delay on the site is due…

      I believe the delay on the site is due to the sale you're running. This is my 1st time shopping on your site & I hope the clothes are a perfect fit!

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • Slow af up grade data or something

      Slow af uo grade data or something

      Sentiment
      • Negative
      Content
      • Others
      May 17, 2023
    • Plus size cutie

      Glad you have a variety of stylish plush size clothes.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Brand ambassador

      I love fashion nova I wish I could learn more about being a brand ambassador for the curvy women.

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • Nice site

      Nice site. Some of us older folks like this merchandise too

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • easy search

      easy search, very friendly site

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Letting me know that other people have…

      Letting me know that other people have the same items in the cart .

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Love the updates to websites

      Love the updates to websites. Easy to use.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • RETURN PROCESS AND PURCHUSE NEW ITEMS…

      RETURN PROCESS AND PURCHUSE NEW ITEMS WAS NO PROBLEM

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Very Reliable

      Very reliable

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • The sale,was great

      The sale,was great. System moving slower than usual. Kicks you out to start over again.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Accidental order and refusing to cancel my order within 2 hours!!!

      My daughter ordered at 0800, I canceled at 1045 via email because you can't call them!!They responded at 2pm and states my order has been processed and can't be cancelled. They asked me to "return" and the return policy is that they do not refund but provide store credit! How convenient. I will report to BBB and FTC! I encourage everyone else that have issue to do the same.

      Sentiment
      • Negative
      Content
      • Customer Service
      May 17, 2023
    • Review

      Great experience

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • Cute outfit

      Cute outfit, and easy check out.

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • no discount cupons and so much dinner…

      no discount cupons and so much dinner in delivery and taxes

      Sentiment
      • Negative
      Content
      • Pricing
      May 17, 2023
    • Everything

      I can always find the latest fashions

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Great sale

      Great sale , easy to manuver website

      Sentiment
      • Positive
      Content
      • Pricing
      May 17, 2023
    • It was good

      It was good. It's just that the coupon code I used worked. Then when I proceeded to check out it said it wasn't available to me

      Sentiment
      • Positive
      Content
      • Pricing
      May 17, 2023
    • I have not received my gift card from a…

      I have not received my gift card from a previous return.... Actually with this they stole my money or ran a scam

      Sentiment
      • None
      Content
      • Orders and Delivery
      May 17, 2023

Sentiment Analysis

  • Positive(21)
    75%
  • Negative(4)
    14%
  • None(3)
    11%
61 Net Promoter
Score

Popular Topics

  • Features and Quality(8)
    29%
  • Orders and Delivery(6)
    21%
  • Others(6)
    21%
  • Pricing(6)
    21%
  • Customer Service(2)
    7%

Languages

  • English(28)
    100%

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 28 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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