Fairfield Inn & Suites: Prime Location with Varied Guest Experiences
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Fairfield Inn & Suites: Prime Location with Varied Guest Experiences

Fairfield Inn & Suites NY: Uncover Guest Insights

325 W 33rd St, New York, NY 10001, United States

Mixed reviews highlight the prime location of the Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station near Penn Station and Madison Square Garden. Guests praise cleanliness and convenience but report issues with room amenities, service quality, and noise disturbances. Some reviewers appreciate the friendly staff and breakfast variety, while others criticize the outdated rooms, poor breakfast quality, and lack of responsiveness to problems like TV issues and room changes. Concerns are raised about environmental sustainability practices, such as excessive waste generation. Despite the central location, proximity to transit options, and decent room sizes for NYC, the hotel faces challenges with service consistency and noise insulation.

Source: Google Business Reviews of Fairfield Inn & Suites by Marriott New

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Customer Feedback Analysis of Fairfield Inn & Suites by Marriott New

Explore our in-depth analysis on Fairfield Inn & Suites by Marriott NY Midtown, covering guest feedback on service, rooms, and more.

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  • too many other choices in the area. I would not stay here again unless improvements are made

    Sentiment
    • None
    Content
    • Location and Convenience

  • Very comfortable hotel across the street from Penn Station. Very convenient to many things, easy and enjoyable.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Awesome experience! Marriott Bonvoy guest service was attentive and professional while delivering excellent service. Complimentary breakfast a plus!

    Sentiment
    • Positive
    Content
    • Customer Service

  • The room was okay definitely outdated but the staff there is so disrespectful and rude especially the lady with the short hair very rude and disrespectful

    Sentiment
    • Negative
    Content
    • Staff Friendliness

  • Awesome location and gorgeous view from the top!Nearby activities: Madison Square Garden, Empire State Building, and much more!Walkability: Just across from the train station.

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Perfect location near Penn station, 20 feet from public parking. Hotel is nice, clean and convenient.

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (limited preview)
27 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fairfield Inn & Suites by Marriott New York Midtown Manhattan/Penn Station based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Industry Consultants, Marketing Professionals, Environmental Sustainability Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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