Customer Frustration and Quality Concerns at Eyeglasses.com
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Eyeglasses.com Feedback Report: Real Customer Insights

Customer Frustration and Quality Concerns at Eyeglasses.com

Eyeglasses.com customers have expressed frustration over delayed shipments, counterfeit frames, poor customer service, and incorrect prescriptions. Many reviewers criticized the company for long waiting times, unresponsive customer support, and subpar quality of products. Complaints include delays in shipping, receiving counterfeit frames, incorrect prescriptions, and unhelpful customer service. Issues with refunds, shipping costs, and lack of accountability were also highlighted. Some customers reported receiving faulty lenses, damaged frames, and rude staff interactions. Overall, the sentiment towards Eyeglasses.com is negative due to various issues faced by customers.

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  • Opticians

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • this is a scam site

    this is a scam site. i've paid 604USD for custom glasses, and got no eyewear nor refund.

    Sentiment
    • Negative
    Content
    • Refund Process
    Aug 08, 2023
  • Amazing shopping experience

    Amazing shopping experience, I had been looking for good prices on glasses for a while and I found them here.

    Sentiment
    • Positive
    Content
    • Product Quality
    Aug 02, 2023
  • They actually snapped my Flexon frames…

    They actually snapped my Flexon frames in 2 at the bridge. No way this was accidental. Anyone that owns flexon frames would know how hard this is to do just by installing lenses.

    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 03, 2022
  • Replacement Lense Order

    Replacement lens order for new prescription. Perfect execution.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Sep 03, 2022
  • Disorganized…

    i ordered and returned 3 pairs of eyeglasses from this company. Getting help with the refund process was very frustrating and difficult. The help via email was not helpful. The glasses were all very nice but not right for me.

    Sentiment
    • None
    Content
    • Refund Process
    Jun 24, 2022
  • Super great experience from start to…

    Super great experience from start to finish. Sent in my frames, came back very fast. The lenses are perfect, high quality, the craftsmanship is excellent.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 07, 2022
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Eyeglasses.com  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Quality Analysts, Market Researchers, Opticians to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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