Eyeglasses.com customers have expressed frustration over delayed shipments, counterfeit frames, poor customer service, and incorrect prescriptions. Many reviewers criticized the company for long waiting times, unresponsive customer support, and subpar quality of products. Complaints include delays in shipping, receiving counterfeit frames, incorrect prescriptions, and unhelpful customer service. Issues with refunds, shipping costs, and lack of accountability were also highlighted. Some customers reported receiving faulty lenses, damaged frames, and rude staff interactions. Overall, the sentiment towards Eyeglasses.com is negative due to various issues faced by customers.
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this is a scam site. i've paid 604USD for custom glasses, and got no eyewear nor refund.
Amazing shopping experience, I had been looking for good prices on glasses for a while and I found them here.
They actually snapped my Flexon frames in 2 at the bridge. No way this was accidental. Anyone that owns flexon frames would know how hard this is to do just by installing lenses.
Replacement lens order for new prescription. Perfect execution.
i ordered and returned 3 pairs of eyeglasses from this company. Getting help with the refund process was very frustrating and difficult. The help via email was not helpful. The glasses were all very nice but not right for me.
Super great experience from start to finish. Sent in my frames, came back very fast. The lenses are perfect, high quality, the craftsmanship is excellent.
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