SurveyMonkey: Hidden Fees, Deceptive Practices, Customer Service Woes
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Expose SurveyMonkey: Uncover Fees & Service Issues

SurveyMonkey: Hidden Fees, Deceptive Practices, Customer Service Woes

SurveyMonkey users express frustration over hidden fees, poor customer service, and deceptive practices. Complaints include unauthorized charges, limited access to survey responses, and difficulties in cancelling subscriptions. Users warn of the company's unethical behavior, lack of transparency regarding pricing, and outdated interface design.

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  • Business Analysts
  • Customer Experience Managers
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  • Marketing Executives

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Misleidend

    Wanneer heel de enquete klaar is krijg je pas een melding dat je moet betalen om ‘m uit te zetten. 100 euro. Misleidend.

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Apr 12, 2024
  • My experience was was was as good as…

    My experience was was was as good as the last one prompt when I walked in the door and very little weight or my x-ray to be done hundred percent satisfied thank you and I'll be there again

    Sentiment
    • Positive
    Content
    • None
    Mar 26, 2024
  • Somehow I got a subscription!

    Somehow I got a subscription!! How the hell did this happen? All I did was take part in a Jysk enquette. Nowhere can I find a way to unsubscribe - have to register and I don't want to do that.

    Sentiment
    • Negative
    Content
    • Limited Free Features
    Jan 31, 2024
  • Scam

    They tell you the site is free when you sign up and then they make you pay to see results after 25 responses.

    Sentiment
    • Negative
    Content
    • Limited Free Features
    Nov 22, 2023
  • Catastrophique

    Catastrophique ! Un service client qui prend des jours à répondre Des questions posées en boucle Aucune solution Pour un site de NPS, le leur doit être bien faible !

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Nov 15, 2023
  • Glitch

    Glitch, inaccurate and made me do all the work just to be told I had to pay. Disgusting and terrible website never use!

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Nov 09, 2023
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SurveyMonkey  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Business Analysts, Customer Experience Managers, Product Managers, Marketing Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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