Critical Feedback on SupplementCentral.com's Customer Service and Order Fulfillment
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Critical Feedback on SupplementCentral.com's Customer Service and Order Fulfillment

SupplementCentral.com has faced severe criticism from customers for issues such as long delays in shipping, non-responsive customer service, failure to deliver products, and difficulties in obtaining refunds. Multiple complaints highlight problems with order processing, lack of communication, and discrepancies between advertised stock availability and actual inventory. Customers express frustration over being charged immediately for out-of-stock items, delays in receiving orders, and poor response to inquiries. Complaints also mention instances of overcharging, non-delivery of promised free items, and inadequate resolution of issues. Overall, there is a prevalent sentiment of distrust towards SupplementCentral.com due to unresolved issues and unsatisfactory customer service.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Never received items,never replied to…

    Never received items,never replied to Emails, how can this company average 3 stars, when all i see is one star and misery for customersIn my case the horse had bolted, bunch of C--TS!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Mar 18, 2018
  • Worst company ever

    Worst company ever. Did not send the products I bought, do not answer my e-mails and kept my money!

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Feb 28, 2018
  • Placed an order and had to wait for 2 …

    Placed an order and had to wait for 2 and a half months to receive it. Had emails ignored and when they finally replied they lied and said they would send free samples which they never did.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Feb 03, 2018
  • I order a product month ago

    I order a product month ago , no package , no tracking number, no answer for emails, no phone answer.First and worst experience.

    Sentiment
    • Negative
    Content
    • Shipping Delays
    Jan 09, 2018
  • Amazon Who?

    Cheapest price and fast shipping - amazon who? :)

    Sentiment
    • Positive
    Content
    • None
    May 02, 2017
  • Muito bom o site e as formas de envio …

    Muito bom o site e as formas de envio pra outros paĂ­ses como o brasil. Obrigado a todos..

    Sentiment
    • Positive
    Content
    • None
    Apr 05, 2017
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Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SupplementCentral.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Trainers, Supply Chain Analysts, Retail Consultants, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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