Zalando Faces Severe Customer Backlash Over Service and Refund Issues
Explore Zalando’s Customer Service Crisis: A Comprehensive Report
Zalando has received overwhelmingly negative feedback from customers, with many reviews citing issues such as poor customer service, difficulties with refunds, and unreliable delivery. Customers frequently report that returned items are not processed correctly, leading to lost funds and unresolved disputes. Several users experienced problems with the logistics partners, particularly Celeritas, which exacerbated their delivery issues. Complaints highlight a lack of accountability from Zalando, with some customers feeling scammed due to undelivered packages or incorrect items being sent. Although a few reviewers noted positive experiences with refunds, these are overshadowed by the overall dissatisfaction. This pattern points to systemic issues within Zalando's operational and customer service practices, raising concerns about their reliability as an online retailer.
Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
No le doy menos puntuación porque no se puede no volveré a comprar nada pésima la post venta y la atención l cliente
Sentiment
Negative
Content
Poor Customer Service
Mar 17, 2025
PRODUCTO ENVIADO ERRONEO Y NO ME DAN…
PRODUCTO ENVIADO ERRONEO Y NO ME DAN SOLUCIONME DEJAN con la palabra en la boca y cortan la comunicacion conmigoEMPRESA DE CUARTa
Sentiment
Negative
Content
Refund Issues
Mar 13, 2025
The worst service ever
The worst service ever
Sentiment
Negative
Content
Poor Customer Service
Mar 13, 2025
Atención al cliente pésima …
La atención al cliente son super tacaño y no te ayudan en absoluto para nada, si tienes algún problema vas a estar jodido, no recomiendo comprar de esta página.
Sentiment
Negative
Content
Poor Customer Service
Mar 12, 2025
Funciona muy bien
Siempre que he comprado ha sido una buena experiencia. Llega a tiempo, se puede devolver sin problema
Sentiment
Positive
Content
Poor Customer Service
Mar 11, 2025
De vergüenza
De vergüenza. Espero mi pedido y nada. Rastreo el número de envío no existe. Estafa? Envío correos nadie responde.
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for El servicio de Zalando ha sido valorado en Trustpilot como "Muy malo" con una puntuación de 1,2 based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, E-commerce Consultants, Retail Industry Analysts, Brand Reputation Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Can I share this research report?
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
Legal Disclaimer
We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.
🎗 One-time purchase!
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
Checkout
Purchase the complete report, which includes advanced filtering, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
By signing up, I agree to the Terms of Service and Privacy Policy.One-time purchase · No hidden costs · No recurring costs
Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
Excel, PDF and PowerPoint Export
Have your report as a multi-sheet Excel file and beautiful PDF, PowerPoint files of around fifteen pages.
Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
Classification is the backbone of a research and we’re here to enable research for everyone! Unlock classification filter and benefit all these features that come with purchasing this report:
Cultural insights are always valuable. Gain deeper insights by filtering language in customer reviews by purchasing this report! Unlock language filter and benefit all these features that come with it:
Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
Search in reviews
Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
Export to PDF
Export to PowerPoint
18 users purchased a report in the last 24 hours.
Buy Now!One-time purchase · No hidden costs · No recurring costs
