Zalando Faces Severe Customer Backlash Over Service and Refund Issues
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Zalando Faces Severe Customer Backlash Over Service and Refund Issues

Explore Zalando’s Customer Service Crisis: A Comprehensive Report

Zalando has received overwhelmingly negative feedback from customers, with many reviews citing issues such as poor customer service, difficulties with refunds, and unreliable delivery. Customers frequently report that returned items are not processed correctly, leading to lost funds and unresolved disputes. Several users experienced problems with the logistics partners, particularly Celeritas, which exacerbated their delivery issues. Complaints highlight a lack of accountability from Zalando, with some customers feeling scammed due to undelivered packages or incorrect items being sent. Although a few reviewers noted positive experiences with refunds, these are overshadowed by the overall dissatisfaction. This pattern points to systemic issues within Zalando's operational and customer service practices, raising concerns about their reliability as an online retailer.

Source: Trustpilot Reviews of El servicio de Zalando ha sido valorado

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Customer Feedback Analysis of El servicio de Zalando ha sido valorado

In-depth analysis of Zalando's service flaws through Trustpilot reviews, covering refund, delivery, and customer service issues.

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Custom Date - Apr 26, 2025
Popular Phrases (limited preview)
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  • No le doy menos puntuación porque no se…

    No le doy menos puntuación porque no se puede no volveré a comprar nada pésima la post venta y la atención l cliente

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 17, 2025
  • PRODUCTO ENVIADO ERRONEO Y NO ME DAN…

    PRODUCTO ENVIADO ERRONEO Y NO ME DAN SOLUCIONME DEJAN con la palabra en la boca y cortan la comunicacion conmigoEMPRESA DE CUARTa

    Sentiment
    • Negative
    Content
    • Refund Issues
    Mar 13, 2025
  • The worst service ever

    The worst service ever

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 13, 2025
  • Atención al cliente pésima …

    La atención al cliente son super tacaño y no te ayudan en absoluto para nada, si tienes algún problema vas a estar jodido, no recomiendo comprar de esta página.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 12, 2025
  • Funciona muy bien

    Siempre que he comprado ha sido una buena experiencia. Llega a tiempo, se puede devolver sin problema

    Sentiment
    • Positive
    Content
    • Poor Customer Service
    Mar 11, 2025
  • De vergüenza

    De vergüenza. Espero mi pedido y nada. Rastreo el número de envío no existe. Estafa? Envío correos nadie responde.

    Sentiment
    • Negative
    Content
    • Fraud Allegations
    Mar 02, 2025
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Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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