Zalando has received overwhelmingly negative feedback from customers, with many reviews citing issues such as poor customer service, difficulties with refunds, and unreliable delivery. Customers frequently report that returned items are not processed correctly, leading to lost funds and unresolved disputes. Several users experienced problems with the logistics partners, particularly Celeritas, which exacerbated their delivery issues. Complaints highlight a lack of accountability from Zalando, with some customers feeling scammed due to undelivered packages or incorrect items being sent. Although a few reviewers noted positive experiences with refunds, these are overshadowed by the overall dissatisfaction. This pattern points to systemic issues within Zalando's operational and customer service practices, raising concerns about their reliability as an online retailer.
Source: Trustpilot Reviews of El servicio de Zalando ha sido valoradoStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
In-depth analysis of Zalando's service flaws through Trustpilot reviews, covering refund, delivery, and customer service issues.
No le doy menos puntuación porque no se puede no volveré a comprar nada pésima la post venta y la atención l cliente
PRODUCTO ENVIADO ERRONEO Y NO ME DAN SOLUCIONME DEJAN con la palabra en la boca y cortan la comunicacion conmigoEMPRESA DE CUARTa
The worst service ever
La atención al cliente son super tacaño y no te ayudan en absoluto para nada, si tienes algún problema vas a estar jodido, no recomiendo comprar de esta página.
Siempre que he comprado ha sido una buena experiencia. Llega a tiempo, se puede devolver sin problema
De vergüenza. Espero mi pedido y nada. Rastreo el número de envío no existe. Estafa? Envío correos nadie responde.
Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.
One-time purchase without hidden or recurring costs!See the similar customer feedback reports based on reviews from Trustpilot and many other platforms.
Collect and centralize feedback.
Make sense of large-scale feedback.
Turn data into meaningful insights.
Find out how Kimola can improve your feedback analysis process.
Uncover customer needs, likes, and dislikes from product reviews and feedback.
Analyze customer reviews and ratings to optimize online shopping experiences.
Extract insights from social media conversations and online discussions.
Make sense of free-text survey responses with AI-powered analysis.
Understand customer sentiment and concerns from chat and call transcripts.
Identify workplace trends and employee sentiment from internal feedback and reviews.
This page displays purchase options and a preview of the customer feedback analysis report for El servicio de Zalando ha sido valorado en Trustpilot como "Muy malo" con una puntuación de 1,2 based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Experience Managers, E-commerce Consultants, Retail Industry Analysts, Brand Reputation Specialists to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.