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Explore Yale-Home App Feedback: Insights & Solutions

Yale-Home App Fails to Impress Customers

Customers who have installed the new Yale-Home App have expressed dissatisfaction with its performance, especially regarding integration with Bosch, which won't be available until 2023. Many have also reported problems with the app's installation, lost connections, and inability to link with Yale Schloß and Bridge. Passcodes, automation, and timer settings have also been problematic for users, with some not being able to connect at all. Overall, customers are not impressed with the functionality of the new app, and many feel it is a waste of time.

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Custom Date - Mar 05, 2024

Featured Content

  • Katastrophe

    ..ein „danke wir werden uns darum kümmern die Kundenzufriedenheit zu verbessern“ unter allen Kommentaren hier, löst Zweifel aus.

    Sentiment
    • Negative
    Content
    • New App Features and Improvements
    May 29, 2023
  • Keine Integration in Bosch

    ganz dringend sollte man die neue Home App installieren und die Integration in Bosch erfolgt erst frühestens am 15.06.23

    Sentiment
    • Negative
    Content
    • App Installation and Functionality
    May 27, 2023
  • Kein Bosch Support

    Ich habe keine Anbindung an meine Bosch Sicherheitsanlage mehr. Die alte App funktioniert leider nicht mehr…. Was ein Schrott

    Sentiment
    • Negative
    Content
    • Bosch Integration
    May 24, 2023
  • Nichts funktioniert

    Versuche mich seit mehreren Tagen anzumelden, Passwortänderung klappte einmal, trotzdem schlägt der Login fehl. Seither versuche ich es jeden Tag aufs neue, dazu kommt die Mail mit dem Code zur Passwortänderung einfach nicht. Ein Witz!

    Sentiment
    • Negative
    Content
    • Login and Account Issues
    May 23, 2023
  • War schlecht - ist weiterhin schlecht

    Diese App bietet keinerlei Verbesserungen. Ähnlich schlecht wie die Produkte von Yale - so ist auch diese App völlig nutzlos und schlecht. Es funktioniert nichts! Noch nicht mal der Reset vom Passwort funktioniert!

    Sentiment
    • Negative
    Content
    • Product Quality and Compatibility
    May 22, 2023
  • Zusammenspiel mit Bosch Smart Home funktioniert nicht mehr

    Habe Yale extra wegen der Möglichkeit der Automation über Bosch Smart Home gekauft. Nach der geforderten Umstellung funktioniert die Funktion nicht mehr. Zusätzlich mussten auch Passwörter neu eingegeben werden. Keine Verbesserung durch neue Software, nur Fehler !

    Sentiment
    • Negative
    Content
    • Automation and Functionality
    May 19, 2023
  • See All Reviews

Sentiment Analysis

-88 Net Promoter
Score

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