Mixed Reviews for Wasatch Peaks Credit Union: Online Banking, Loan Processes, and Customer Service
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Mixed Reviews for Wasatch Peaks Credit Union: Online Banking, Loan Processes, and Customer Service

Wasatch Peaks Credit Union receives mixed reviews regarding their online banking system, loan processes, and customer service. While some customers praise the friendly and helpful staff, others express frustration over issues like the new online banking system, lack of communication during the mortgage process, and limited online features. Positive feedback highlights exceptional customer service, personalized assistance, and efficient loan processes. However, negative reviews mention difficulties with wire transfers, slow mortgage processing, and issues with the new online platform. Overall, Wasatch Peaks Credit Union should focus on improving online functionalities, communication during loan processes, and ensuring consistent service quality.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Cannot login and there’s no option to…

    Cannot login and there’s no option to recover username or password.

    Sentiment
    • Negative
    Content
    • Online Banking Experience
    Oct 25, 2023
  • Amazing Credit Union

    I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 12, 2023
  • Very Professional.

    They made it easy to set up an account and the staff was extremely helpful and friendly.

    Sentiment
    • Positive
    Content
    • Personalized Service and Knowledgeable Staff
    Mar 12, 2023
  • Lytcy helped us so professionally and…

    Lytcy helped us so professionally and answered all our questions. Thank you.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 18, 2023
  • Easy loan

    The entire process was easy, online most of it, and the staff was excellent to work with.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Nov 07, 2022
  • Personalized service

    Personalized service. Patience about completing complex inter banking procedures. Knowledge to solve insurmountable obstacles.

    Sentiment
    • Positive
    Content
    • Personalized Service and Knowledgeable Staff
    Nov 07, 2022
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wasatch Peaks Credit Union  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Digital Banking Professionals, Marketing Strategists, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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