Wasatch Peaks Credit Union receives mixed reviews regarding their online banking system, loan processes, and customer service. While some customers praise the friendly and helpful staff, others express frustration over issues like the new online banking system, lack of communication during the mortgage process, and limited online features. Positive feedback highlights exceptional customer service, personalized assistance, and efficient loan processes. However, negative reviews mention difficulties with wire transfers, slow mortgage processing, and issues with the new online platform. Overall, Wasatch Peaks Credit Union should focus on improving online functionalities, communication during loan processes, and ensuring consistent service quality.
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I love Wasatch Peaks Credit Union. Iâve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.
They made it easy to set up an account and the staff was extremely helpful and friendly.
Lytcy helped us so professionally and answered all our questions. Thank you.
The entire process was easy, online most of it, and the staff was excellent to work with.
Personalized service. Patience about completing complex inter banking procedures. Knowledge to solve insurmountable obstacles.
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This page displays purchase options and a preview of the customer feedback analysis report for Wasatch Peaks Credit Union based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Digital Banking Professionals, Marketing Strategists, Product Development Managers to discover insights into what people love, dislike, and need.
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