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Customer Service Insights: Viettel's Mixed Reviews and Improvement Areas
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Customer Service Insights: Viettel's Mixed Reviews and Improvement Areas

Explore Viettel Customer Service Insights & Unlock Improvement Strategies

CỬA HÀNG GIAO DỊCH VIETTEL, 154 QL13, Hiệp Bình Chánh, Thủ Đức, Thành phố Hồ Chí Minh, Vietnam

The reviews for Viettel's customer service present a mix of experiences. While some customers praise the staff for their friendliness and dedication, others express disappointment due to poor attitudes and inadequate service. Complaints highlight instances of unprofessional behavior, such as lack of greetings, poor communication, and issues with service execution. Notably, the handling of SIM card transactions received criticism, where customers felt undervalued and dissatisfied. Overall, there is a need for improvement in customer service training and staff demeanor to enhance the overall customer experience.

Source: Google Business Reviews of Viettel

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Customer Feedback Analysis of Viettel

Uncover the truth behind Viettel's customer feedback. Dive into our analysis for key service improvement areas.

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Custom Date - Nov 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Chị lớn tuổi nhiệt tình chị trẻ xem lại cách an nói không nhé nhanlai

    Sentiment
    • Positive
    Content
    • Employee Attitude
    Jul 17, 2025

  • Nhân viên rất thân thien nhiet tinh tu vấn

    Sentiment
    • Positive
    Content
    • Friendly Staff
    Jul 14, 2025

  • Nhân viên tệ, thái độ mất dạy

    Sentiment
    • Negative
    Content
    • Negative Experiences
    Jun 25, 2025

  • I’m Vietnamese but I have to admit that our customer service system in general should be improved. That was really a shame that I live abroad for many years and back to my hometown and receive those kind of attitudes (cool face, no smiles, no greetings, no thanks, no guidance for customers…). Idn what is the main problem but I visited this store because it located near my house. And both experiences weren’t good at all. The 2nd time they charged me 290k VND for a SIM card, I gave 300k VND and they didn’t give my turn. My dad and I left the store without our turn and no farewell from the staff or even a “Thank you”. Absolutely disappointed. I will complain to the main store of Viettel.

    Sentiment
    • Negative
    Content
    • Negative Experiences
    Apr 08, 2025

  • Nhân viên thiếu nghiệp vụ, thái độ mất dạy, xử lý cái esim cũng k xong, quá tệ

    Sentiment
    • Negative
    Content
    • Employee Competence
    Apr 01, 2025

  • Nhân viên khá thân thiện và nhiệt tình

    Sentiment
    • Positive
    Content
    • Friendly Staff
    Jan 09, 2025
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Sentiment Analysis (limited preview)
40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Viettel based on online reviews collected from Google Business. The analysis helps Customer Service Managers, Business Analysts, Marketing Professionals, Retail Managers, Telecommunications Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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