Mixed Feedback for GO2bank: Mobile Banking App
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Explore User Insights on GO2bank Mobile Banking

Mixed Feedback for GO2bank: Mobile Banking App

Feedback on GO2bank: Mobile banking is mixed. Some users appreciate the ease of direct deposits and navigation, while others face issues with verification, app functionality, fees, and customer service. Complaints include difficulties in password setting, account closure problems, and perceived money theft. Positive remarks highlight quick deposits, user-friendly design, and good interest rates on savings. Overall, the app's usability and customer support seem to be key factors influencing user satisfaction.

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  • Product Managers
  • Customer Experience Specialists
  • Banking Executives
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Custom Date - May 06, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Green do another hone yet ? these MFS stole so much money I gave to contact the federal reserve .. not please research Wells Fargo they're crooks too!

    Sentiment
    • Negative
    Content
    • Account Security
    Mar 21, 2024

  • This app is garbage can't even upload a check pic because the stupid thing won't work right

    Sentiment
    • Negative
    Content
    • Mobile App Experience
    Mar 21, 2024

  • Worse online banking platform that I have ever used. If the web goes out, then the money you have invested in their company is not available for purchases.

    Sentiment
    • Negative
    Content
    • Account Management
    Mar 20, 2024

  • Message says unable to process card to my email provided

    Sentiment
    • Negative
    Content
    • Account Security
    Mar 19, 2024

  • I never use the card I basically just use the savings accounts known as vaults because with the 4.5% entrance rate you can't find that anywhere

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 19, 2024

  • Got deposit on time, quick and easy sight makes it easy to navigate around

    Sentiment
    • Positive
    Content
    • Direct Deposit
    Mar 19, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GO2bank: Mobile banking based on online reviews collected from Google Play. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Banking Executives, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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