Mixed Reviews on Urban Company Native M1 Water Purifier Performance and Support
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Mixed Reviews on Urban Company Native M1 Water Purifier Performance and Support

The Urban Company Native M1 Water Purifier has garnered mixed reviews, reflecting a blend of satisfaction and disappointment. Many users appreciate the purifier's design, water quality, and hassle-free installation service, with several highlighting the two-year warranty as a significant advantage. Positive experiences emphasize excellent customer service and effective product performance. However, some customers report issues with product durability and after-sales support, citing concerns over leaks and poor responsiveness from customer care. Overall, while numerous users recommend the product for its value and efficiency, others urge caution due to experiences of malfunction and inadequate post-purchase support.

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Custom Date - Oct 04, 2024
Popular Phrases (of 30 reviews)
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  • Absolutely pathetic After Sales Service

    Worst Purchase Ever: Urban Company M1 Copper Water Purifier
    I'm writing this review to warn others about the absolute nightmare that has been my experience with the Urban Company M1 Copper water purifier. Not only did this product fail miserably after just three months of use, but their after-sales support is non-existent.
    Within a few months of purchasing this purifier, it began to leak uncontrollably. I immediately contacted Urban Company's customer service, expecting a prompt response and resolution. Instead, I was met with a deafening silence. It's been over a week since I reported the issue, and no one from their so-called "support team" has bothered to reach out.
    I'm incredibly disappointed and frustrated with Urban Company's utter disregard for their customers. Their M1 Copper water purifier is a defective product, and their after-sales service is a complete joke. I strongly advise anyone considering this purchase to look elsewhere.

    Sentiment
    • Negative
    Content
    • Product Issues
    Sep 24, 2024
  • Good

    I am so happy this product and thank you urban company and good work by urban company technician good installation I am fully satisfied by urban company and technician

    Sentiment
    • Positive
    Content
    • Installation Experience
    Sep 23, 2024
  • Installation was done great

    The person who came for installation was a great guy. He did great job. Water taste is good but it can be better.

    Sentiment
    • Positive
    Content
    • Installation Experience
    Sep 23, 2024
  • Worst

    Very very bad product. Tds value is very low. No customer care option

    Sentiment
    • Negative
    Content
    • Product Issues
    Sep 21, 2024
  • About M1 native

    Iam happy with the product . product is working fine with all accessories . satisfied with product rate 9 .

    Sentiment
    • Positive
    Content
    • User Satisfaction
    Sep 21, 2024
  • Good service and good quality

    Thank You urban company taste good also good quality Wonderful product good warenty nice service iam fully satisfied with your service

    Sentiment
    • Positive
    Content
    • User Satisfaction
    Sep 20, 2024
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Urban Company Native M1 Water Purifier | Needs No Service For 2 Years | RO+UV+Copper+Alkaline | based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Service Managers, Marketing Professionals, Quality Assurance Specialists, Retail Buyers to discover insights into what people love, dislike, and need.

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