Mixed Customer Feedback for UnitedSupportAnimals Service
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Mixed Customer Feedback for UnitedSupportAnimals Service

UnitedSupportAnimals has received mixed reviews from customers regarding their service. Positive feedback highlights the ease and speed of the process, friendly and helpful staff, and professional service. However, there are concerns about fee increases, delays in receiving documentation, and negative customer service experiences. Overall, the company's service quality and customer satisfaction seem to vary among reviewers.

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Custom Date - May 28, 2024
Featured Content
  • Everything went great from my call from…

    Everything went great from my call from the company, to fast delivery of my product!!! Very happy

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 16, 2024
  • I was required to renew my special need…

    I was required to renew my special need adult son's ESA letter and PetScreening required verification of the ESA letter authenticity. I emailed Gabby At UnitedSupportAnimals and she provided information clear and correctly. Gabby, emailed me ROI - Release of Mental Medical Information for Angela. I completed the ROI form, scanned, and emailed back to Gabby. I paid the additional verification fees for the therapist Angela Moorer, who provided my son's renewal ESA letter. Angela, provided the verification to PetScreening, in a matter of 1 hour are so, I received a complete and recommendation for approval. AMAZING! JOB TO Gabby and Angela Moorer; care and professionalism.

    Sentiment
    • Positive
    Content
    • Renewal Process
    Apr 13, 2024
  • Excellent service for everything done…

    Excellent service for everything done and everything I needed for my dogs in 48hrs thanks again !

    Sentiment
    • Positive
    Content
    • Fast and Easy Process
    Apr 12, 2024
  • Legit but Simple Process

    The process is legit but it is simple. I have a mental disability so the doctor agreed it would be beneficial for me to have my service animals. The doctor and the rep i dealt with were both very knowledgable and kind.

    Sentiment
    • Positive
    Content
    • Professional Service
    Apr 10, 2024
  • Easy and quick and has helped my…

    Easy and quick and has helped my Service Dogs travel

    Sentiment
    • Positive
    Content
    • Fast and Easy Process
    Apr 08, 2024
  • My wife was issued a Letter that stated…

    My wife was issued a Letter that stated an official letter in the next 30 days. We now needed that official letter for housing. I called to get a copy of the letter because it was never sent. Even though it hasn’t been a year they refused to send the letter, and charged a renewal fee. I had the pleasure of speaking with Jon in customer service, and I have to say I’ve never had a worse customer service experience. He was rude, condescending, wouldn’t let me speak the entire call, and was yelling on the phone. I’ve never had an issue during the 3 years I’ve used this company until now.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 06, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for UnitedSupportAnimals  based on online reviews collected from Trustpilot. The analysis helps Customer Service Manager, Marketing Strategist, Product Manager, Business Analyst, Consumer Affairs Specialist to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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