Users express disappointment with Twitch mobile app performance
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Users express disappointment with Twitch mobile app performance

The Twitch mobile app has faced several complaints from users. Reviews state that the app buffers and stutters, new updates have resulted in broken features and glitches, the app is not user-friendly, and the numerous ads are frustrating. Many users complain about the app's performance with audio, syncing, and network errors. Others suggest that the app is unreliable, unstable, and difficult to use. There is also a complaint about the app's privacy and trackers. Several users have expressed disappointment with the mobile app's overall performance compared to the website version.

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Custom Date - Jul 12, 2024
Featured Content
  • Cannot save my stream even though copyrighted sounds are turned off. it won't let me activate it in the app on xbox as for whatever reason the activation site is not showing up and the qr code is not working. Over all just very disappointed with the app ever since the update and the service since the last update

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 30, 2023
  • No matter where I am, no matter how good if a signal I have, wifi or not; it doesnt matter. Twitch buffers. And stutters. And lags. And this happens to my brother on his phone as well. No thank you. When Rumble and Youtube have zero issues, but Twitch does, this is concerning.

    Sentiment
    • Negative
    Content
    • Streaming Quality Issues
    Apr 28, 2023
  • Overall, a pretty good app. But i have one issue... The option to filter different streams through language is gone! I want to watch streams in English, but without that filter, it is very annoying and time consuming to scroll through all laguages. Was it removed on purpose or is this a bug? Please let me know!

    Sentiment
    • Positive
    Content
    • User Interface Problems
    Apr 27, 2023
  • Good job, you killed the mobile browser version and forced this app upon us, but streams are unwatchable when using bluetooth earbuds. The audio is delayed for 0.5-1s and this bug has been around for a year already and still hasn't been fixed. Absolutely unwatchable experience.

    Sentiment
    • Negative
    Content
    • Audio and Video Syncing Problems
    Apr 26, 2023
  • I love the ability to stream, but there are a lot of glitches in Twitch's software... especially in the transitioning to ads. Even besides that, I constantly have to refresh my screen while watching streamers because I'll get black screen video and network errors. I found out recently that I am not alone, either.

    Sentiment
    • Positive
    Content
    • App Performance Complaints
    Feb 23, 2023
  • The predictions don't work anymore, they don't show up until I exit the stream and re-enter. Chat disappears if I minimize the app for a minute and come back. I always receive an error when trying to redeem channel points. Not sure what happened in the last month or so, it wasn't like this before.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Feb 22, 2023
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Twitch: Live Game Streaming - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Digital Marketers, Customer Experience Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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