Factory Plaza, Inc. - Exceptional Service and Quality Products
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Factory Plaza, Inc. - Exceptional Service and Quality Products

Factory Plaza, Inc. receives overwhelmingly positive reviews for their excellent service, fast installation, knowledgeable staff, and high-quality products. Customers appreciate the wide selection of granite and quartzite stones, as well as the helpful and friendly sales team. The installers are praised for their professionalism, efficiency, and attention to detail, ensuring customer satisfaction. Specific staff members like Natalia and Mario receive special mentions for their exceptional customer service and expertise.

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  • Product Development Specialists
  • Retail Business Owners

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Custom Date - May 20, 2024
Featured Content
  • Installers arrived on time and…

    Installers arrived on time and completed work quickly. Satisfied with workmanship.

    Sentiment
    • Positive
    Content
    • Timely Service
    Dec 12, 2022
  • Excellent

    Excellent Very happy about buying countertop from Factory PlazaHuge selection of granite in the show roomEverything in one place - showroom, warehouse, fabrication Estimate within minutes Easy to schedule measurements, fast installation Please ask for Magda.Very experienced, easy to work with, knowledgeable, helpful

    Sentiment
    • Positive
    Content
    • Selection Variety
    May 10, 2022
  • A big thanks to the whole Factory Plaza…

    A big thanks to the whole Factory Plaza team! Natalia, you came highly recommended and you delivered.We will spread the word!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 30, 2022
  • The stone makes the home

    Natalia… am I in love? Or, is it the work you do? Am I lost in your eyes or the marble? Lol.But in all seriousness, what a job! Thank you for your professionalism and allaying our concerns throughout the length of our little project.The stone makes the home!

    Sentiment
    • Positive
    Content
    • Professionalism and Efficiency
    Apr 30, 2022
  • I own a remodeling company

    I own a remodeling company. I went to Factory plaza and spoke with Kevin. He handled everything. He is the best. Highly recommend

    Sentiment
    • Positive
    Content
    • Salesperson Support
    Mar 19, 2022
  • Thank you Factory Plaza for making my…

    Thank you Factory Plaza for making my extensive rehab project so much easier! All the staff was very helpful, but I mainly worked with Project Manager Kevin. Kevin was great. He was very helpful, knowledgeable, and patient. He took the time to make sure I was getting the perfect product. I will be sure to frequent Factory Plaza for all my future remodeling needs. The Quartz stone they prepared for me looks perfect! Keep up the great work!

    Sentiment
    • Positive
    Content
    • Salesperson Support
    Jan 04, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Factory Plaza, Inc  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Marketing Managers, Customer Experience Managers, Product Development Specialists, Retail Business Owners to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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