Factory Plaza, Inc. - Exceptional Service and Quality Products
Explore Top Customer Feedback Insights for Factory Plaza
Factory Plaza, Inc. receives overwhelmingly positive reviews for their excellent service, fast installation, knowledgeable staff, and high-quality products. Customers appreciate the wide selection of granite and quartzite stones, as well as the helpful and friendly sales team. The installers are praised for their professionalism, efficiency, and attention to detail, ensuring customer satisfaction. Specific staff members like Natalia and Mario receive special mentions for their exceptional customer service and expertise.
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Installers arrived on time and completed work quickly. Satisfied with workmanship.
Sentiment
Positive
Content
Timely Service
Dec 12, 2022
Excellent
Excellent Very happy about buying countertop from Factory PlazaHuge selection of granite in the show roomEverything in one place - showroom, warehouse, fabrication Estimate within minutes Easy to schedule measurements, fast installation Please ask for Magda.Very experienced, easy to work with, knowledgeable, helpful
Sentiment
Positive
Content
Selection Variety
May 10, 2022
A big thanks to the whole Factory Plaza…
A big thanks to the whole Factory Plaza team! Natalia, you came highly recommended and you delivered.We will spread the word!
Sentiment
Positive
Content
Customer Service Excellence
Apr 30, 2022
The stone makes the home
Natalia… am I in love? Or, is it the work you do? Am I lost in your eyes or the marble? Lol.But in all seriousness, what a job! Thank you for your professionalism and allaying our concerns throughout the length of our little project.The stone makes the home!
Sentiment
Positive
Content
Professionalism and Efficiency
Apr 30, 2022
I own a remodeling company
I own a remodeling company. I went to Factory plaza and spoke with Kevin. He handled everything. He is the best. Highly recommend
Sentiment
Positive
Content
Salesperson Support
Mar 19, 2022
Thank you Factory Plaza for making my…
Thank you Factory Plaza for making my extensive rehab project so much easier! All the staff was very helpful, but I mainly worked with Project Manager Kevin. Kevin was great. He was very helpful, knowledgeable, and patient. He took the time to make sure I was getting the perfect product. I will be sure to frequent Factory Plaza for all my future remodeling needs. The Quartz stone they prepared for me looks perfect! Keep up the great work!
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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