Mixed Reviews Highlighting Courier Problems and App Performance for Tokopedia
  • 95 users bookmarked
  • Who is this report for?
    • E-commerce Managers
    • Product Managers
    • Customer Experience Analysts
    • Market Researchers
    • Digital Marketers
Mixed Reviews Highlighting Courier Problems and App Performance for Tokopedia

Explore Tokopedia's Customer Feedback Insights

Mixed reviews for Tokopedia focusing on issues with courier services, slow app performance, and unexpected order cancellations. Users appreciate the convenience and promotions but express frustration with delivery delays, unclear shipping processes, and technical glitches. Complaints target Tokopedia's recommended couriers, highlighting instances of lost packages and difficulty in filing complaints. Some users encounter login and voucher redemption problems. Despite these challenges, positive feedback highlights the platform's helpfulness, ease of use, and overall shopping experience.

Source: Google Play Reviews of Tokopedia

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Tokopedia

Uncover insights from Tokopedia's mixed customer feedback on courier issues, app performance, and more.

Export
Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>

  • akhir-akhir ini tokped versi browser PC sering lambat loading webnya.

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 06, 2024

  • Aplikasi belanja apa yg menyediakan kurir terburuk se Indonesia? Yah Tokopedia lah. Mending hapus aja ni aplikasi kalau pengiriman nya masih melenceng dari estimasi!!!! Dan untuk kurir nya semoga sehat" terus dan cepat di pecattttt!!!!!! Dan yg melihat komen ini tolong kasih aplikasi nya bintang 1 biar mereka cepat sadar!!!!!!

    Sentiment
    • Negative
    Content
    • Courier Service
    Mar 06, 2024

  • Harusnya tokopedia bisa kasih kesempatan pembeli memberi rating kepada jasa pengiriman yang digunakan. Kalau pakai kurir rekomendasi mestinya kita bisa tahu jasa mana yang digunakan. Awalnya dijanjikan 5 maret sampai tapi secara sepihak diundur ke tgl 8 maret, padahal masih di sekitar jabodetabek. Lebih baik tokopedia hentikan kerja sama kurir rekomendasi dengan ID Express.

    Sentiment
    • Positive
    Content
    • Courier Service
    Mar 06, 2024

  • Jahat banget Tokopedia, padahal saya cuma pesan parfum evangeline, tapi dibatalin oleh sistem, nggak tau kenapa disitu di kasih keterangan "Dibatalkan karena melanggar syarat dan ketentuan" padahal jelas jelas saya cuma pesan parfum,dan lebih jahat lagi produknya udah saya bayar lewat Alfamart tapi pas dilihat di Tokopedia nya, kok dibatalin, kaget plus kecewa, kok jdinya gitu tokped? Cuma mau beli parfum loh, mana voucher satu satunya lagi, kalo voucher nya dikembalikan sih masih bisa di maafin

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Mar 06, 2024

  • Gk mutu. Hp saya tidak bisa login dan daftar toped. Setelah 3x login dan logout. Ya sudah uninstall aja, pindah ke shopee yg lebih waras sistemnya...

    Sentiment
    • Negative
    Content
    • User Experience
    Mar 06, 2024

  • BANYAKIN promo khususny untuk extra gratis ongkir yang tidak ada minimal belanja

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 06, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Explore In-Depth Tokopedia User Feedback Analysis
    Google Play Reviews 67
  2. In-Depth Lazada Indonesia Customer Feedback Report
    Google Play Reviews 95
  3. Unlock Insights: Shopee Big Ramadan Customer Feedback Analysis
    Google Play Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Tokopedia based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Product Managers, Customer Experience Analysts, Market Researchers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.