Mixed Reviews for Ultimate Guitar: Praise for Content and Service, Concerns on Costs and Quality
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Mixed Reviews for Ultimate Guitar: Praise for Content and Service, Concerns on Costs and Quality

Ultimate Guitar receives mixed reviews, with many users praising the app's content, customer service, and accessibility, but some express concerns about hidden costs, inaccurate information, and declining quality post-updates.

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Custom Date - May 21, 2024
Featured Content
  • Amazing product and super-quick…

    Amazing product and super-quick customer support!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Lost account access and they helped me…

    Lost account access and they helped me out with no pushback. Amazing work team

    Sentiment
    • Positive
    Content
    • Account Access Assistance
    Apr 21, 2024
  • My ultimate tool when I play

    My ultimate tool when I play. When the audience requests songs I can play them (if I’ve heard them) thanks to UG.

    Sentiment
    • Positive
    Content
    • Content Quality: Tabs and Chords Accuracy
    Apr 21, 2024
  • Excellent Product that I use most days…

    Excellent Product that I use most days and excellent customer service too

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 11, 2024
  • Quick Response

    Very quick to respond and assist me in what I was needing! Very pleased with their support team.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 09, 2024
  • Ultimately Great

    Ultimate Guitar is my year long companion on my guitar journey. Coulnd't do without

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Ultimate Guitar  based on online reviews collected from Trustpilot. The analysis helps Music Industry Analysts, Digital Marketing Professionals, App Developers, Customer Experience Managers, Music Educators to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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