Mixed Customer Feedback for HFS Financial Loan Process
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Mixed Customer Feedback for HFS Financial Loan Process

HFS Financial received mixed reviews from customers. Positive feedback highlighted the quick and easy loan process, helpful staff like Adam Sidle, and efficient communication. However, some reviewers experienced issues with loan disbursement, underwriting delays, and unresponsiveness from certain team members.

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  • Loan Advisors
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Custom Date - May 29, 2024
Featured Content
  • Worked with Adam and Jennifer and had a…

    Worked with Adam and Jennifer and had a very easy process with them. I thought this would be a more difficult thing to get through but they were very polite and walked me through it all.

    Sentiment
    • Positive
    Content
    • Ease of Working with Specific Loan Agents
    Sep 19, 2023
  • Great Experience

    I had a very good experience with Adam S. and Jennifer W. They were transparent, responsive, and patient.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Sep 06, 2023
  • Helpful the whole way through and…

    Helpful the whole way through and answered the phone anytime with answers to any questions.

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Sep 05, 2023
  • Adam was great- very responsive and…

    Adam was great- very responsive and prompt. It took little effort for me to get through the process. Glad there are options like HFS out there instead of home equity loans.

    Sentiment
    • Positive
    Content
    • Effortless and Smooth Process
    Aug 28, 2023
  • Excellent service

    Excellent service! Quick and easy process.

    Sentiment
    • Positive
    Content
    • Quick Funding Process
    Aug 27, 2023
  • Nothing short of awesome

    Jamie C. was amazing and came to the team after initial pre-approval. She coordinated with me what was needed and the next steps, expediting the process to prepare for underwriting. Constant open communication by phone, text and email, and even responsive on Sunday!!! Nothing but positive feedback, top shelf talent and amazing company representative! I have since funded, and our dream oasis is underway!!! Jamie and Vicky are both amazing!!!Doug and Kristy T. - Albuquerque

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Aug 15, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for HFS Financial  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Loan Advisors, Marketing Strategists, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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