Mixed Customer Feedback for Fundera by NerdWallet: Dedicated Specialists vs. Spam Complaints
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Mixed Customer Feedback for Fundera by NerdWallet: Dedicated Specialists vs. Spam Complaints

Fundera by NerdWallet receives mixed reviews from customers. While some praise the dedicated specialists for making the loan process easy and fast, others complain about receiving spam calls after filling out forms. Positive feedback highlights professionalism, responsiveness, and thoroughness of advisors like Bre, Jessica, and Rian. Customers appreciate clear communication and helpfulness in securing loans. However, negative comments mention high-interest rates and issues with finding suitable providers. Overall, Fundera delivers a range of loan options but needs improvement in managing customer data privacy and ensuring transparent terms.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I had a great experience with this…

    I had a great experience with this Fundera. Fund Advisor, Evan Marrero was friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 08, 2024
  • Fundera

    Savannah from Fundera, Has given me a tremendous help regarding our credit line. She explain all option available funding for us. Savannah is very professional and she makes feel at ease with the whole process. And the process was easy from beginning to the end. We will certainly come back.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 07, 2024
  • Bre did a great job and she was very…

    Bre did a great job and she was very open and honest about the whole loan process. She answered all questions and was very prompt in contacting me. Also, she took the time to understand the needs of our business and guided us to best lending situation.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Mar 07, 2024
  • Thank you, Ariana!

    Ariana Medina is fantastic! She is knowledgeable, both proactive and responsive, and was invaluable to our team throughout this entire process, which would have otherwise been tough to navigate.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 05, 2024
  • Daniel Geweke was amazing....

    Daniel Geweke was amazing throughout the whole process. He worked tirelessly as I was in a bit of a time crunch. If I could give 10 stars out of 5 I would. Responsive, respectful, attentive, really can't say enough. Will use Daniel and the Fundera services again in the future and would recommend to any other small business. With much appreciation! Bryan Gardellis

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Feb 27, 2024
  • What can I say about Rian?

    What can I say about Rian?! He was thorough. Had great communication. Taught me a thing or two and was, over all, a pleasure to work with from start to finish! I couldn’t recommend him enough. Huge thanks from a small business in Asheville that needed a little love!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 22, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Fundera by NerdWallet  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Business Development Managers, Customer Relationship Managers, Digital Marketing Specialists, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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