Hertz Alquiler De Coches - Alicante Airport: Customer Reviews Summary
Explore the Real Customer Feedback on Hertz Alicante Airport

Hertz Alquiler De Coches - Alicante Airport: Customer Reviews Summary

Alicante Airport, 03195 Alicante, Spain

Customers have reported various issues with Hertz Alquiler De Coches at Alicante Airport, including overcharging, billing for damages not caused, poor customer service, and hidden fees. There are complaints about the lack of communication, unprofessional behavior, and questionable billing practices. Some reviewers emphasized the need for caution when dealing with this rental company, warning others to avoid potential scams and unexpected charges.

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Popular Phrases (of 30 reviews)
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  • I returned the car before the agreed time. No employee was present. I dropped the car keys in a box. Surprisingly, Herz added 1 hour so that I returned the car too late. And charged me 25.72 Euro.

    Sentiment
    • Negative
    Content
    • Billing Issues

  • Veh铆culo estupendo y lo mejor el personal que nos atendieron. No puedo poner 10 estrellas porque no me lo permiten.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Toller Service. V枚llig unkompliziert. Carlos mega freundlich. Well done馃憤

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Una gran gama de veh铆culos en alquiler y una atenci贸n al cliente excelente

    Sentiment
    • Positive
    Content
    • Customer Service

  • Me entregaron el coche !! con olor a Tabaco! No tienen servicio permanente de entrega de llaves del coche!! a medio d铆a no tiene personal una depdecion

    Sentiment
    • Negative
    Content
    • Car Condition

  • Fast processing time when the car was picked upFast processing time when the car was deliveredShould have had a larger selection of cars

    Sentiment
    • Positive
    Content
    • Rental Process
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Sentiment Analysis (of 30 reviews)
-13 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hertz Alquiler De Coches - Alicante Airport based on online reviews collected from Google Business. The analysis helps Travel Consultants, Consumer Rights Advocates, Market Researchers, Business Analysts, Corporate Travel Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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