DiscountESP Customer Reviews Highlight Affordability and Quality Service
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DiscountESP Customer Reviews Highlight Affordability and Quality Service

Explore the Highlights of DiscountESP's Customer Satisfaction Report

DiscountESP customers consistently praise the affordability, extended coverage, and seamless process compared to Harley-Davidson ESP. Kyle is highlighted for his professionalism, knowledge, and prompt responses. Customers appreciate the easy setup, quick claims processing, and peace of mind provided by DiscountESP. The company's excellent customer service, efficiency, and competitive prices stand out, earning trust from customers for their motorcycle warranty needs.

Source: Trustpilot Reviews of DiscountESP  

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Customer Feedback Analysis of DiscountESP  

Unlock insights on customer satisfaction with DiscountESP - affordability, service quality, and more.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Great motorcycle warranty!!

    Frankly, I think you guys are great! I needed a battery and Orlando Harley works with you guys and the transaction went very smoothly. I have never been a fan of extended warranty- had a bad experience years ago with one BUT your company is a cut above everyone. I was referred to you guys and am quite happy and feel good knowing you stand behind your product. This is at least the second time I have had a claim and that went smoothly as well!!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 11, 2024
  • It was a quick and easy process no…

    It was a quick and easy process no hoops to jump through

    Sentiment
    • Positive
    Content
    • Ease of Process
    Apr 10, 2024
  • Mileage LCD screen

    My mileage LCD screen was missing some lines to complete the number. My local Harley dealer turned in the claim and was approved in the next day or two. A very easy process. Thank you Discount ESP!

    Sentiment
    • Positive
    Content
    • Claim Processing Speed
    Apr 08, 2024
  • The process was easy and quick

    The process was easy and quick. The adjuster was friendly and efficient

    Sentiment
    • Positive
    Content
    • Ease of Process
    Mar 26, 2024
  • Excellent customer service

    Kyle was GREAT! He answered all my questions that enabled me to make a decision on what coverage I needed. It was a good experience!

    Sentiment
    • Positive
    Content
    • Salesperson Experience
    Mar 23, 2024
  • waiting on the phone

    Good job on the clain ,but 40 minute wait to talk to someone is not good!!!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 21, 2024
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100 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for DiscountESP   based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Experience Specialists, Business Analysts, Insurance Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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