Mixed Reviews Highlight Account Issues, High Fees, and Maintenance Problems
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Explore the Depth of MILES Carsharing Customer Feedback

Mixed Reviews Highlight Account Issues, High Fees, and Maintenance Problems

Mixed reviews for MILES Carsharing & Transport highlight issues with account suspensions, high fees for services like email forwarding and ticket handling, limited availability in certain areas, as well as problems with vehicle maintenance and customer service responsiveness.

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Custom Date - Nov 04, 2024
Featured Content
  • Sehr Gute Firma

    Lohnt sich. Oft schenkt euch miles Guthaben oder es gibt Autos mit 7€ rabatt. Bestimmt die Hälfte meiner Fahrten sind for free :)

    Sentiment
    • Positive
    Content
    • Cost and Pricing
    Jun 18, 2024
  • Akzeptieren Führerschei nicht

    Nach über 20 Jahren ist bei meinem Führerschein eine Ecke abgebrochen. Weder ShareNow, Flinkster noch die Polizei haben damit ein Problem. Miles schon. Auch nach 3maligem Austausch mit dem Kundendienst keine Chance! Werde jetzt nicht für Miles einen neuen Führerschein beantragen und bezahlen. Dann eben ShareNow und Flinkster 🤷🏻‍♂️

    Sentiment
    • Negative
    Content
    • Account Suspension Issues
    Jun 17, 2024
  • Fast perfekt

    Der Service ist gut aber die Hotline teilweise schwer zu erreichen und durch ein Ticket sind deren Bearbeitungsgebühren 30€ was ich dezent viel finde …

    Übrigens 20€ Guthaben bei Anmeldung. 58u83Cu199 Gönn dir

    Sentiment
    • Positive
    Content
    • Billing and Fees
    Jun 15, 2024
  • Eigentlich super

    Wirklich top gestaltete und übersichtliche App. Der Anmeldeprozess ist auch simpel und geht zügig. In meiner Stadt sind die Fahrzeuge überall verfügbar.
    Einziges großes Manko sind die Drop Off und Pick Up Gebühren am Flughafen.
    Diese sind einfach viel zu teuer. Bitte ändert das und es ist wird mit Sicherheit für viele attraktiver ein Fahrzeug zum Flughafen zu nehmen.

    Sentiment
    • None
    Content
    • Billing and Fees
    Jun 14, 2024
  • 30€ für eine E-Mail

    Abzocker, verlangen allen ernstes 30€ für das weiterleiten einer E-Mail bei einem Strafzettel 👎🏻

    Sentiment
    • Negative
    Content
    • Billing and Fees
    Jun 07, 2024
  • Kundenservice reagiert nicht und Account ohne Grund gesperrt

    Ich glaub kaum ein Kundenservice ist schlechter.
    Mein Mann und ich haben jeweils versucht einen Accout zu erstellen. Von Anfang an waren diese gesperrt. Der Grund ist nicht ersichtlich.
    Ich habe also den Kundenservice mehrfach kontaktiert vor Wochen und immer noch keine Antwort erhalten.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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