Taylor Security & Lock is praised for their prompt shipping, availability of hard-to-find items, and good customer service. Customers appreciate the company's transparency in setting realistic expectations and willingness to communicate about orders. However, there are some mentions of issues like lack of product description on the website and delayed orders. Overall, customers value the company's ability to provide specific parts, quick delivery, and helpful customer support.
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First of all --someone actually answered the phone instead of a recording--The sales person was very helpful and we got the correct parts that we needed. And they arrived as promised. Great customer service!!Thanks againJack Shafe
Employee product knowledge was horrible, lack of description on the website is awful, and it took close to 5 weeks ti receive my order.
hard to find item. industrial, very secure lock.
I received the lock very quickly from Taylor Security and Lock. It came well-packaged. I would definitely order from them again thanks to their great service and fast delivery.
they did not honor website price after the order was paid in full, and already quoted to my customer.
The website is easy to navigate. After placing my order I was contacted by email to let me know that the parts were on backorder. I was given options whether I wanted to keep my order or cancel. The parts arrived in the time frame I was given and were exactly what we needed.
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