Taylor Security & Lock Customer Feedback Summary
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Taylor Security & Lock Customer Feedback Summary

Taylor Security & Lock is praised for their prompt shipping, availability of hard-to-find items, and good customer service. Customers appreciate the company's transparency in setting realistic expectations and willingness to communicate about orders. However, there are some mentions of issues like lack of product description on the website and delayed orders. Overall, customers value the company's ability to provide specific parts, quick delivery, and helpful customer support.

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  • Retail Store Owners
  • Product Managers
  • Customer Service Executives
  • Supply Chain Specialists

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great Customer Service

    First of all --someone actually answered the phone instead of a recording--The sales person was very helpful and we got the correct parts that we needed. And they arrived as promised. Great customer service!!Thanks againJack Shafe

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 24, 2024
  • Severely lacking in all areas

    Employee product knowledge was horrible, lack of description on the website is awful, and it took close to 5 weeks ti receive my order.

    Sentiment
    • Negative
    Content
    • Product Quality and Accuracy
    Apr 08, 2024
  • good product

    hard to find item. industrial, very secure lock.

    Sentiment
    • Positive
    Content
    • Product Quality and Accuracy
    Mar 17, 2024
  • I received the lock very quickly from…

    I received the lock very quickly from Taylor Security and Lock. It came well-packaged. I would definitely order from them again thanks to their great service and fast delivery.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Mar 11, 2024
  • they did not honor website price after…

    they did not honor website price after the order was paid in full, and already quoted to my customer.

    Sentiment
    • None
    Content
    • Communication and Transparency
    Mar 08, 2024
  • The website is easy to navigate

    The website is easy to navigate. After placing my order I was contacted by email to let me know that the parts were on backorder. I was given options whether I wanted to keep my order or cancel. The parts arrived in the time frame I was given and were exactly what we needed.

    Sentiment
    • Positive
    Content
    • Communication and Transparency
    Mar 07, 2024
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Taylor Security & Lock  based on online reviews collected from Trustpilot. The analysis helps Security Managers, Retail Store Owners, Product Managers, Customer Service Executives, Supply Chain Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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