Positive Customer Feedback for Soundsliveshop's Service Excellence
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Positive Customer Feedback for Soundsliveshop's Service Excellence

Soundsliveshop receives high praise for excellent customer service, fast delivery, competitive pricing, and knowledgeable staff. Customers appreciate the helpful and honest interactions, quick order processing, and quality products. Despite a few rare incidents, the majority of reviewers commend the company for its reliability, efficient support, and commendable service levels.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Absolutely no "sales waffle"...just …

    Absolutely no "sales waffle"...just plain, honest, accurate advice.....& a great price!We're a working duo based in the Isle of Man. We gig every summer in Ireland & France and needed to upgrade our small "travel" PA speakers (RCF 310A powered speakers). John, from Sounds Live, explained in very fine detail all our options (based on our need for power but minimal weight) He finally recommended The RCF 710s, offered us a great price delivered, and within two days we had them! Gigged the new speakers at a couple of venues during the Manx Grand Prix and we are "over the moon" with the results. Lightweight, portable, powerful, loads of headroom and great coverage......everything I was told. We highly recommend "Sounds Live"

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 01, 2018
  • I have purchased an Acoustic Guitar for …

    I have purchased an Acoustic Guitar for my brother to present it on his birthday. I thought the delivery would become late but i didnt expect, it was Pretty fast.I would highly recommend for everyone.:)

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Jul 21, 2017
  • Great company to deal with

    Appreciate the good service in delivering this lovely electric guitar to me,I ordered it on a saturday and it arrived on monday afternoon.The guitar looks much more pricey than what I paid for it, will recommend to my friends.

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 06, 2016
  • Came for the price but will come back for the service

    I recently bought a new stage piano and a pair of powered speakers. The selection process took quite a while but the staff at Soundlive were always quick to respond to any emailed questions and extremely helpful.

    I plumped for an ex demo Korg SV1 at a price considerably lower than anywhere else I could find. The ex demo model had, however, just been sold but soundslive provided me with a brand new model at the same price. I also needed the gear for an engagement the following weekend and Karl did everything he could to ensure it got to me in time.

    Sadly it's not always the case that represntatives of a company take pride in their jobs and strive to do everything they can for their customers, or even potential customers as I was at the start of my "research". Great to be able to say that Soundslive's staff (particularly Karl) demonstrated this in abundance.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 09, 2015
  • Perfect!

    Great advice,product and quick delivery.How it should be.

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 27, 2014
  • Prompt & Friendly service

    Would order from them again no prob.

    Sentiment
    • Positive
    Content
    • Recommendation
    Nov 26, 2014
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Sentiment Analysis (of 30 reviews)
82 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Soundsliveshop  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Business Analysts, Retail Managers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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