Mixed Customer Feedback for Servcorp USA - Staff & Service Quality Praised, Hidden Charges & Poor Communication Criticized
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Mixed Customer Feedback for Servcorp USA - Staff & Service Quality Praised, Hidden Charges & Poor Communication Criticized

Mixed reviews for Servcorp USA with positive feedback on staff, facilities, and service quality, but also complaints regarding hidden charges, unethical business practices, and poor communication. Some customers praised specific staff members while others expressed frustration over unexpected fees and abrupt office closures. The company received both high praise for professionalism and service functionality and strong criticism for lack of transparency and customer service responsiveness.

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad Service - Bangkok Office

    Bad Experience, lie people about payment! be careful. Bangkok servcorp manager office poor communication!

    Sentiment
    • Negative
    Content
    • Dissatisfaction and Poor Management
    Oct 14, 2021
  • Too many hidden costs

    Too many hidden costs, very poor onsite management. Managers have no clue and copy past what ever is dictated to them from hierarchy !

    Sentiment
    • Negative
    Content
    • Dissatisfaction and Poor Management
    Mar 08, 2019
  • Had a great experience at 10 Eagle…

    Had a great experience at 10 Eagle Street, Brisbane, very professional and always willing help.

    Sentiment
    • Positive
    Content
    • Office Location and Environment
    Feb 07, 2019
  • ACCURATE HVAC LLC

    I’ve been at 155 N Wacker in Chicago almost 6 yrs. That alone speaks volumes!

    Sentiment
    • Positive
    Content
    • Global Office Experience
    Jan 04, 2019
  • Teagan @River Point

    Teagan Bowie is always helpful and very professional. Thank You for all you do!!!

    Sentiment
    • Positive
    Content
    • Professional and Helpful Staff
    Aug 28, 2018
  • River Point Chicago Review

    I have had an extremely positive experience with the River Point Servcorp office and team. Highly recommend!

    Sentiment
    • Positive
    Content
    • Positive Customer Service Experience
    Aug 13, 2018
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Sentiment Analysis (of 30 reviews)
4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Servcorp USA  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, Business Analysts, Corporate Strategy Advisors, Real Estate Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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