Mixed Reviews for Sentido Kamelya Selin Otel: Family-Friendly Yet Room for Improvement
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Mixed Reviews for Sentido Kamelya Selin Otel: Family-Friendly Yet Room for Improvement

Explore Sentido Kamelya Selin's Customer Feedback Insights

Sentido Kamelya Selin Otel offers a mixed experience with its beautiful beach and friendly staff but has raised concerns regarding food quality and room conditions. Guests praise the extensive facilities, including pools and family-friendly activities, particularly for children. Many appreciate the cleanliness and variety of dining options, though some criticize the temperature of the food and occasional service delays. While some rooms were reported in need of repair, overall, visitors enjoyed a relaxing stay with good service from attentive staff. The hotel’s location is a plus, close to a shopping center and various activities. However, repeat visitors expressed concerns over rising prices. The hotel is recommended for families looking for an enjoyable vacation but could improve on maintenance and food temperature consistency.

Source: Tripadvisor Reviews of Sentido Kamelya Selin OtelIf you own

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Customer Feedback Analysis of Sentido Kamelya Selin OtelIf you own

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Custom Date - Mar 06, 2025
Featured Content
  • Satisfactiontt

    Of the five-star hotels we have stayed at so far, the friendly, very caring staff, especially the Sinan and Ziya bar, the variety and quality of food and cleanliness will always be our priority. Çok teşekkürler Kamelya collection ailesi. We recommend for everyone

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Dec 01, 2024
  • August 2024

    I am very disappointed, Hotel Selin does not correspond to a 5-star hotel. We were accommodated in the beach room, which was presented to us as the best room they offer. The room is old, the bed is torn, the worst thing is the bathroom - mold in the bathtub, in the corners, ants crawling everywhere, paper stuffed between the bathtub and the wall, repeated problems with the clogged toilet. The quality of accommodation is very low, it does not correspond to such a high price. The animations are also weak. Garbage on the beach, a pile of cigarette butts. sunbeds by the pools occupied since early morning. The only positive is the large beach, where the sea was not crowded even in the season.

    Sentiment
    • Negative
    Content
    • Room Quality
    Nov 01, 2024
  • Ten days in the sun and relax

    Relaxed in this hotel with family from October 11 to 21, and the experience was just great! The property is well-kept and green, and there is a pleasant walk, palm trees and soft lawns. The restaurant serves delicious dishes, almost always has lamb dishes, and there are occasional themed dinners with cuisines from different countries such as Japanese and Italian. The clean, odorless pools and the many bars and restaurants near the beach and pool were particularly welcome.The beach is clean, sandy, the sea is warm, with joints of fish that swim very close by but do not cause any discomfort. The hotel staff is unobtrusive, helpful. We especially want to mention the amazing guest manager Natalija Uzeyir - she quickly and efficiently solves any small problems or misunderstandings if they arise.The rooms are spacious and cozy, with very comfortable beds, which is important for a comfortable stay. This hotel is the perfect place for the family to relax and relax.

    Sentiment
    • Positive
    Content
    • Cleanliness
    Oct 01, 2024
  • Amazing Family Holiday Resort with Amazing Childcare

    Perfect holiday resort for family. We stayed at the Selin Hotel which had its own pool for little kids which they loved and all the other pools in the resort were too close as well. So many activities for kids and adults every single day and evening such Hollywood theme party, Foam party in the pool and foam party at the beach in the evening, Circus shows and they make you play games during afternoons. Water slides were amazing as well. Pools were clean and hygienic. Loved the variety of the food. Fully inclusive including food, drinks, booze, icecreams etc. Private access to the the beach area which was very well setup. They also have a kiosk for arranging (you have to pay for these activities) water activities such as parasailing, jetskiing etc. Turkish Hamam at Selin Hotel was amazing as well. Even though it's laid but it's truly worth it. And finally and most importantly, the Chamaleon Kids Club was superb and so amazing with our kids. They took care of both our kids with so much care that we could leave the kids for a few hours with peace on some days where we had to go to activities such as water sports, tuekish hama etc. The staff at the kids club were so amazing especially Emre, Toshiba, Ryanair, Arina, Sombil, Zhanerke and Laura. Definitely coming back to Antalya and to the Kamelya resort again.

    Sentiment
    • Positive
    Content
    • Family Activities
    Aug 01, 2024
  • Allah onlara çok versin. May Allah grant them all the best. Good hotel.

    I’m very happy to be here, very kindly friendly), the staff, the waiters, despite the hotel being fully loaded, everyone serves with joy, love and a smile, the food is incredibly clean and fresh, I’ve lived in Turkey for five years and I know what it’s like when Turks work with love and give their all work. I see fast and conscientious service, very high quality food, truly prepared with love. As a yoga teacher, I know what energy is. I sincerely thank all the staff, especially the waiters. Very attentive. Not once did anyone cast a tired glance, despite the full workload. Imagine, in February the hotel was full. However, the maintenance and operation is absolutely complex and fast. I especially want to thank the waiter, the wonderful girl Nurai, she is always smiling and happy to help us. Our room, large and clean, looks like a fairy tale. This is our second time coming here and I’m sure we will come here again. I highly recommend it if you value positive energy, simplicity, love and quality, this hotel is for you.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Feb 01, 2024
  • We liked

    We came to the hotel with our family, and we loved the sea and the beach. There are no stones or sand on the beach, we never felt the chlorine in the pool and it is spotless. The employees are friendly and caring. We would also like to thank Emre who works at the bar at Selin Hotel and Özgü from the Animation department. A hotel we can recommend

    Sentiment
    • Positive
    Content
    • Beach Quality
    Aug 01, 2023
  • See All Reviews
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70 Net Promoter
Score
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