Ring Customer Frustration: Unreliable Products, Subscription Hikes, Poor Service
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Ring Customer Frustration: Unreliable Products, Subscription Hikes, Poor Service

Ring customers express frustration over unreliable products, poor customer service, subscription price hikes, and connectivity issues. Many feel misled by the company's practices, leading to cancellations and a search for alternatives. Complaints include missing features without costly subscriptions, delayed alerts, and difficulties in obtaining refunds or replacements.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • So many false alerts and phantom…

    So many false alerts and phantom doorbell rings. Glad I didn't subscribe. Looking for a replacement with a better company!

    Sentiment
    • Negative
    Content
    • False Alerts and Phantom Rings
    Mar 16, 2024
  • Absolute ripp off

    Absolute ripp off - always hiking the price up way above average !! Cancelled my subscription - will look for new devices Thanks for Nowt Ring !!

    Sentiment
    • Negative
    Content
    • Subscription Pricing and Changes
    Mar 15, 2024
  • This company needs to look at what they…

    This company needs to look at what they are doing to customers who spent a lot of money on their products charging you ÂŁ24 per year for cloud video storage then put it up to ÂŁ49 in a cost of living crisis so we get cut off so the products are worthless

    Sentiment
    • Negative
    Content
    • Subscription Pricing and Changes
    Mar 15, 2024
  • Can't recommend

    Can't recommend. The doorbell continuously disconnects. The battery is shocking and now cover has gone up to 4.99 a month ....for what??? Don't buy. Biggest piece of rubbish ever.

    Sentiment
    • Negative
    Content
    • Subscription Pricing and Changes
    Mar 06, 2024
  • Every feature that is normally…

    Every feature that is normally available in other security systems is hidden behind a monthly subscription paywall. Not suitable for home assistant.

    Sentiment
    • Negative
    Content
    • Subscription Pricing and Changes
    Mar 04, 2024
  • Profiled by Ring

    Ring cancels every order. They have erroneously flagged my account as fraudulent even though they use the same billing address and card to charge for their security system service.

    Sentiment
    • Negative
    Content
    • Refund and Billing Issues
    Mar 04, 2024
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Ring  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Market Researchers, Business Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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