Exceptional Customer Service and High-Quality Products at PromoDirect.com
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Exceptional Customer Service and High-Quality Products at PromoDirect.com

PromoDirect.com received glowing reviews for its exceptional customer service, quick delivery, and high-quality products. Customers praised specific representatives like Arturo, Lena, and Emily for their attentiveness and efficiency. The company's ability to meet tight deadlines, provide accurate products, and offer competitive pricing was highlighted. Overall, PromoDirect.com was commended for making the ordering process smooth and enjoyable, with many customers expressing their intention to return for future promotional product needs.

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  • Customer Service Directors
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  • Procurement Specialists

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to communicate with

    Easy to communicate with, good products, quick turn around time

    Sentiment
    • Positive
    Content
    • Efficient Service and Quick Response
    Apr 24, 2024
  • Excellent customer service

    Excellent customer service; response time, attention to detail and support during changes.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Diana Goytia is Amazing!

    Diana Goytia, our Promotional Products Advisor, makes our experiences with Promo Direct great. She is our face and voice of the company. She is so helpful with any requests we present. She takes care of us and answers questions at the speed of light. We feel so fortunate to be able to call on Diana Goytia for our needs.Diana has been with us every step of the way as our company grows and adds locations.Five stars!

    Sentiment
    • Positive
    Content
    • Professionalism and Responsiveness
    Apr 24, 2024
  • Great order

    It was a quick delivery with a quality product. Salesman was wonderful. Only problem was the carrier they used, destroyed the boxes. Fortunately, it didn't damage the merchandise.

    Sentiment
    • Positive
    Content
    • Product Quality Satisfaction
    Apr 24, 2024
  • Arturo was incredibly helpful

    Arturo was incredibly helpful. He helped me perfect the design we wanted, made sure we had the best price possible, and concluded the whole process, including payment, in less than 24 hours! I can't wait to receive our order.

    Sentiment
    • Positive
    Content
    • Professionalism and Responsiveness
    Apr 20, 2024
  • Thank you Clayton Rodrigues!

    I worked very closely with Clayton Rodrigues on this order and he was phenomenal. He went the extra mile to provide excellent customer service and ensure we ordered items that would arrive in time for my events. Aside from the exceptional service he was patient and offered additional items within the same category that would work for our timeline.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
93 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for www.PromoDirect.com  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Managers, Customer Service Directors, Sales Executives, Procurement Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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