Mixed Experiences with Priortax: Saad Sultan Shines Amidst Customer Service Issues
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Mixed Experiences with Priortax: Saad Sultan Shines Amidst Customer Service Issues

Mixed customer experiences with Priortax, with positive feedback on the expertise of Saad Sultan and successful outcomes like Offer in Compromise. However, there are multiple complaints about lack of support, delays in processing returns, and difficulties in accessing customer service. Some reviewers express frustration with the system's functionality, communication issues, and perceived inefficiency. Despite some success stories, many caution against using Priortax due to unresolved issues, delays, and perceived lack of professionalism.

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Custom Date - May 23, 2024
Featured Content
  • Great work Saad Sultan...

    Great experience working with Saad Sultan. Very knowledgeable and great communication. Highly recommended!

    Sentiment
    • Positive
    Content
    • Professional Expertise
    Jun 14, 2023
  • STAY AWAY

    STAY AWAY. This is a SCAM. They will take your 80 dollars and you can't even log back in after you make an account.

    Sentiment
    • Negative
    Content
    • Fraud Concerns
    Apr 19, 2023
  • Priortax is terrible

    Priortax is terrible. There is no support. They have a chat option that doesn't work and they never answer the phone. Please avoid this company.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 27, 2022
  • Very easy to use and relatively…

    Very easy to use and relatively foolproof. Both phone and chat support available. BEFORE YOU PAY A DIME.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 31, 2020
  • I paid what they asked for but couldn't…

    I paid what they asked for but couldn't download my return . All they said is they are in the process of upgrading the system and it's been a week so far .

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 02, 2020
  • FIRST TIME TO USE AND WAS SOME WHAT EASY

    FIRST TIME TO USE AND WAS SOME WHAT EASY

    Sentiment
    • Positive
    Content
    • Ease of Use
    Feb 26, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Priortax  based on online reviews collected from Trustpilot. The analysis helps Tax Consultants, Customer Service Managers, Product Managers, Business Analysts, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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