Mixed Customer Feedback for PerfectlensWorld: Quick Delivery but Concerns About Orders and Customer Service
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Mixed Customer Feedback for PerfectlensWorld: Quick Delivery but Concerns About Orders and Customer Service

PerfectlensWorld receives mixed reviews from customers. Positive feedback includes quick delivery, easy ordering process, and good prices. Customers appreciate the convenience and fast shipping. However, there are concerns about incorrect orders, delayed deliveries, expired products, and unhelpful customer service representatives. Despite some dissatisfaction, many customers praise the affordability and variety of brands offered by PerfectlensWorld.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I loved it my lens got lost somewhere…

    I loved it my lens got lost somewhere and they didn't hesitate to resend me a new pair very good customer service....earn a custom for life

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 20, 2024
  • Received expired lenses

    Shipping was fast, price was great. Unfortunately both boxes of contact lenses I received are expired so I'm not sure if it's even safe for me to wear them. I really appreciate being able to buy contacts without a current RX but unfortunately I would not recommend Perfect Lens world.

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 20, 2024
  • AMAZING...skip the validation...BUY HERE!!

    Exactly what I asked for in the time frame quoted. No script validation needed. There motto stands true. My script has not changed since my last, i know my eyes, and the ability to avoid financial cost of going to optometrist makes it so one can take that cost and apply to getting the actual eye wear needed.

    Sentiment
    • Positive
    Content
    • Ordering Process
    Apr 18, 2024
  • perfectlensworld has lower prices for all the brands

    perfectlensworld is at the top of the list for best priced contact lenses with all the good brands. The delivery wait time wasn't too long either.

    Sentiment
    • Positive
    Content
    • Price and Affordability
    Apr 14, 2024
  • Representative told me that the Non-…

    Representative told me that the Non- multifocal contacts were same as Multifocal so wrong contacts were ordered. Found out from eye Dr that was incorrect, I called after order and before shipped. I was told I could not do Return To Sender as I would need tracking number if I wanted a refund. Took to post office and they said to do RTS, I told them Perfect Lens World said I couldn't because I had to have tracking #. Also Representative at PLW told me I had to use different address that what it wS sent from. The only thing different was the company name. Long and short of it, I was given false info. from beginning of ordering and then had to Pau $43.00 to return to Canada and my refund is $104. So I'm only getting 1/2 my refund back. Poor customer service from Reps. who gave me bad info...I will NEVER uses this service/company again. Received better service and deal from1-800-Contacts!

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 05, 2024
  • Great website

    Great website, wonderful product (Acuvue Define), excellent packaging & shipping, fast delivery.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PerfectlensWorld  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Experience Analysts, Retail Industry Consultants, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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