Parts Town (formerly Heritage Parts) Customer Reviews Analysis
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Parts Town (formerly Heritage Parts) Customer Reviews Analysis

Parts Town, formerly Heritage Parts, is praised for its fast shipping, helpful customer service, and accurate parts. Some customers found pricing discrepancies and shipping costs frustrating. The transition to Parts Town has led to mixed experiences, with delays in orders and difficulties in communication. Despite this, the company still holds a good reputation for having rare parts in stock and providing efficient service.

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  • Supply Chain Analysts
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Custom Date - May 22, 2024
Featured Content
  • If you don't have it in stock then…

    If you don't have it in stock then apply this on your website... Waiting weeks for a tiny part that's on a pallet in germany they tell me... Waste of my time really...

    Sentiment
    • Negative
    Content
    • Order Accuracy and Parts Quality
    Mar 29, 2021
  • The first request truly flabbergasted…

    The first request truly flabbergasted me since they generally refreshed me by email. Its items and administrations are mind boggling and truly reasonable, yet its site's movement isn't any bettwill give you a proposal.

    Sentiment
    • Positive
    Content
    • Website Usability and Navigation
    Jan 19, 2021
  • I recently needed and axel repair kit…

    I recently needed and axel repair kit for a cart that our staff uses regularly.Heritage had the part and sent is as soon as it was available.Thank you for youe quick service.

    Sentiment
    • Positive
    Content
    • Fast Shipping and Delivery
    Nov 11, 2020
  • The lady that was helping me with my…

    The lady that was helping me with my order was amazing! She was very knowledgeable and assisted me with getting the correct part. She also was very pleasant to deal with. To her I say thank you!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 04, 2020
  • Good place todo business.

    Web site was good and easy to navigate. Product was easy to find and ordering was well done. Shipping was on time. A good experience

    Sentiment
    • Positive
    Content
    • Website Usability and Navigation
    Nov 04, 2020
  • The manual for the slicer provided an…

    The manual for the slicer provided an easy way to find the part I needed.Thanks Heritage!

    Sentiment
    • Positive
    Content
    • Order Accuracy and Parts Quality
    Nov 03, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
68 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Heritage Parts is now Parts Town  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Supply Chain Analysts, E-commerce Managers, Operations Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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