Octopus Energy Customer Reviews
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Octopus Energy Customer Reviews

Octopus Energy receives high praise for their customer service, ease of tariff switching, and helpful staff. Customers appreciate the savings, informative website, and efficient problem resolution. Positive feedback highlights the company's focus on customer satisfaction, friendly and knowledgeable staff, and the ease of switching to cheaper tariffs.

Best for
  • Energy Industry Analysts
  • Customer Experience Managers
  • Renewable Energy Consultants
  • Market Researchers
  • Business Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Antonia was very helpful with my…

    Antonia was very helpful with my questions today xx

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • Switching to new cheaper tariff made…

    Switching to new cheaper tariff made very easy

    Sentiment
    • Positive
    Content
    • Switching Tariffs
    Feb 10, 2024
  • Informative information on switching…

    Informative information on switching tariffs. The process couldn't be easier. Well done Octopus Energy

    Sentiment
    • Positive
    Content
    • Switching Tariffs
    Feb 10, 2024
  • Really helpful website

    Really helpful website. Easy function to switch to a fixed rate tariff.

    Sentiment
    • Positive
    Content
    • Easy to Use Website
    Feb 10, 2024
  • Information on EV Chargers Darsham was very helpful and gave me…

    Darsham was very helpful and gave me the information I needed. He has also booked me for a smart meter.

    Sentiment
    • Positive
    Content
    • Smart Meter
    Feb 10, 2024
  • Octopus keep me updated

    Octopus keep me updated. They're good communicators and have excellent customer service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 10, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Octopus Energy  based on online reviews collected from Trustpilot. The analysis helps Energy Industry Analysts, Customer Experience Managers, Renewable Energy Consultants, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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