Mixed Customer Sentiment Towards Nintendo's Products and Services
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Mixed Customer Sentiment Towards Nintendo's Products and Services

Explore Nintendo Customer Feedback Insights

Mixed reviews about Nintendo, ranging from complaints about customer service, high game prices, and issues with repairs to praises for the Switch console and games. Customers express frustration with support, pricing, and game quality, highlighting concerns about lack of refunds, slow repairs, and technical issues. Some reviewers appreciate the Switch console and fun games like Mario Kart 8 Delux, but others criticize Nintendo's online store, customer service, and pricing policies.

Source: Trustpilot Reviews of Nintendo 

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Customer Feedback Analysis of Nintendo 

Unveil the mixed customer sentiments on Nintendo with our detailed analysis on service, pricing, and game quality.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Nintendo switch is literally amazing

    Nintendo switch is literally amazinghow does it only have 1.6 stars???????honestly I have a Nintendo switch and it is the best portable gaming system ever

    Sentiment
    • Positive
    Content
    • Game Quality
    Apr 11, 2024
  • Sadness

    Being 3Ds and Wii U type stuff back, because switch has no themes and is corporate with no streetpass or spotpass or even 3d, boooooo 🏢

    Sentiment
    • Negative
    Content
    • Game Quality
    Apr 04, 2024
  • Non ne voglio neanche parlare

    Miyamoto. Detto genio di Super Mario il gioco piÚ SCHIFOSO E NOIOSO del mondo. FA SCHIFO!!!! MEGLIO CHE CHIUDI TU perchè SEI UN FALLITO

    Sentiment
    • Negative
    Content
    • Game Quality
    Mar 25, 2024
  • their company is trash…

    because they do not do refunds their games is too expensive and also when I was doing parental controls and adding my card it says I have to be 18 yrs or older

    Sentiment
    • Negative
    Content
    • Refund Policy
    Mar 20, 2024
  • I can not enter full Address living in…

    I can not enter full Address living in the UK, So can not send my repair of I have contacted the customer service see waiting on a response to solve this problem

    Sentiment
    • Negative
    Content
    • Account and Payment Issues
    Mar 11, 2024
  • ESTAFA

    Esto es una estafa, descargo un juego de 30€ en la Nintendo Switch y resulta que al descargarlo no me deja jugar si no descargo el mismo juego pero más nuevo. Increíble

    Sentiment
    • Negative
    Content
    • Technical Issues
    Mar 10, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nintendo  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Service Executives, Digital Marketers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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