Mixed Customer Feedback for McDonald's: Missing Items, Incorrect Orders, and Food Quality Concerns
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Mixed Customer Feedback for McDonald's: Missing Items, Incorrect Orders, and Food Quality Concerns

Mixed reviews for McDonald's with customers expressing frustration over missing items, incorrect orders, and unsatisfactory food quality. Complaints range from long wait times and rude staff to disappointing menu changes. However, some positive feedback highlights fresh food, tasty sauces, and good service experiences.

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  • Customer Service Analysts
  • Fast Food Industry Consultants
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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Glemte alle mine ting

    Gav ikk alt min mad som jeg bestilte

    Sentiment
    • Negative
    Content
    • Order Accuracy
    May 02, 2024
  • Really Bad

    Too much ketchup, Banana Milkshake instead of Vanilla and a book instead of a toy, really disapointing McDonald's! 😥 Also the beef in the kid's burgers has a very weird flavour! 😭

    Sentiment
    • Negative
    Content
    • Menu Options
    May 01, 2024
  • Stains Branch (next to two rivers)

    Amazing service and the food was the best I ever tasted from this chain. Thank you guys!

    Sentiment
    • Positive
    Content
    • Service Quality
    Apr 30, 2024
  • big mac freddo e attesa lunghissima

    big mac freddo e attesa lunghissima, non lo consiglio.

    Sentiment
    • Negative
    Content
    • Food Quality
    Apr 29, 2024
  • medarbejderen victor ladegaard fra…

    medarbejderen victor ladegaard fra holbæk mcdonald’s et meget uhøflig og seksuelt krænkende og giver ikke kage til os drenge men pigerne

    Sentiment
    • Negative
    Content
    • Staff Behavior
    Apr 29, 2024
  • er zat een feutes in mijn happy meal…

    er zat een feutes in mijn happy meal niet meer dat ik hier eten haal

    Sentiment
    • Negative
    Content
    • Order Accuracy
    Apr 19, 2024
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Sentiment Analysis (of 30 reviews)
-64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for McDonald’s  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Analysts, Fast Food Industry Consultants, Marketing Professionals, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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