Luxury and Exceptional Service at Mandarin Oriental, Singapore
Explore Mandarin Oriental, Singapore's Customer Feedback Analysis

Luxury and Exceptional Service at Mandarin Oriental, Singapore

5 Raffles Ave., Singapore 039797

Luxurious Mandarin Oriental, Singapore impresses guests with exceptional service, breathtaking views, and top-notch amenities. Renowned for its refined decor, comfortable rooms, and attentive staff, the hotel stands out for its prime location near popular attractions. Guests rave about the warm welcome, stunning pool, delicious dining options, and overall impeccable experience. Some minor complaints include soft pillows and a small room size. Safety, walkability, and nearby activities receive high praise. Visitors appreciate the hotel's attention to detail, personalized service, and the cozy ambiance. Despite a few issues with check-in, the hotel remains a favorite choice for many travelers.

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Popular Phrases (of 30 reviews)
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  • Everything about our stay at the Mandarin Oriental was exceptional! A completely grammable view from our window, a sensationally filling buffet breakfast for the kids, a gorgeous bar for never to be repeated cocktails that we are still dreaming about, a stunning pool for a cool dip at any time of the day and lovely staff who spoke to us and looked after us as if we were family. Thank you Mandarin Oriental #I'm a fanRooms: Spacious, clean, luxurious, sensational views. We shared interconnecting rooms with our teenagers.Nearby activities: So many things to see and do, Marina Bay Sands and all it has to offer right on your doorstepSafety: 24 hour concierge, rooms and hotel felt wonderfully safe. Singapore itself felt like a very safe city to travel in.Walkability: Very close walk to most major attractions, walkable distance to most of the popular hotspots. Views of Gardens by the Bay, Marina Bay Sands right outside your windows and walking distance to many eateries and hawker centres.Food & drinks: So many restaurant choices and bars for drinks within the hotel. Beautiful little cake shop in the foyer. If you're after snacks and other options there were malls within a 2-5mn walking distance of the hotel.

    Sentiment
    • Positive
    Content
    • Family-Friendly Experience

  • Beautiful hotel, the pool area was perfect for the kids, great location and cannot fault the staff / service.

    Sentiment
    • Positive
    Content
    • Family-Friendly Experience

  • Love staying at this hotel when we are in Singapore. Very well situated for Marina Bay shops and Gardens by the Bay. Also not far from cruise terminal. Short taxi ride.

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • The room is small and the carpet is dirtyRooms: The room is small and the bathroom is small

    Sentiment
    • Negative
    Content
    • Room Comfort and Cleanliness

  • Phenomenal hotel. Beautiful, cozy, great service and food. Have nothing bad to say about it.

    Sentiment
    • Positive
    Content
    • Luxury Amenities and Renovations

  • Loved our experience in mandarin oriental Singapore, the details in the hotel and service are extraordinary.

    Sentiment
    • Positive
    Content
    • Hospitality and Staff Friendliness
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mandarin Oriental, Singapore based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Hospitality Marketing Professionals, Customer Experience Analysts, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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