Live Oak Bank: High Yields, Knowledgeable Service, and User-Friendly Platform
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Live Oak Bank: High Yields, Knowledgeable Service, and User-Friendly Platform

Live Oak Bank is praised for its good interest rates, knowledgeable customer service, and user-friendly online platform. However, there are concerns about the lack of compatibility with certain apps, issues with linking information to accounting software, and challenges with remote deposits. Despite some drawbacks, customers appreciate the responsive and proactive nature of the bank's staff, particularly in resolving issues over the phone. The bank's high yields and customer-centric approach contribute to positive overall experiences.

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  • Banking Professionals
  • Financial Analysts
  • Customer Experience Managers
  • Market Researchers
  • Business Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great service

    The app is so easy to use and everything is easy to find. I also get notifications regularly from the bank, which is very helpful. The service so far has been just great!

    Sentiment
    • Positive
    Content
    • Online Banking Experience
    Apr 16, 2024
  • Easy and quick money transfer

    Easy and quick money transfer. Works well to sweep excess cash into savings account to earn interest. I am so glad I opened an account.

    Sentiment
    • Positive
    Content
    • Online Banking Experience
    Apr 16, 2024
  • Ease of opening account

    Ease of opening account, deposits and checking account.

    Sentiment
    • Positive
    Content
    • Account Opening Process
    Apr 16, 2024
  • Live Oak has been a straightforward

    Live Oak has been a straightforward, efficient, and dependable bank during my time with them. Highly recommend!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 16, 2024
  • regular linking issues

    The company gives a good interest rate on savings. However, there have been consistent issues with linking information communication to accounting software.

    Sentiment
    • None
    Content
    • Interest Rates and Products
    Apr 15, 2024
  • Everyone I dealt with were helpful and…

    Everyone I dealt with were helpful and professional. I didn't like that my contact representative changed often. Overall, great experience.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Live Oak Bank  based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Financial Analysts, Customer Experience Managers, Market Researchers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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