Kotak Mobile Banking App: Mixed Feedback on Service Quality and Usability
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Kotak Mobile Banking App: Mixed Feedback on Service Quality and Usability

The Kotak Mobile Banking App receives mixed feedback with users praising its service quality and ease of use, while some face issues with UPI transactions and customer support. Many appreciate the app's security features and loan options, but there are complaints about verification problems and unresponsive customer service. Overall, the app seems to have a strong user base that finds it reliable for day-to-day banking activities.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • खाते से लेन देन करने पर बैंक भरोसा करती है और लोन भी देती है

    Sentiment
    • Positive
    Content
    • Loan Services
    Mar 22, 2024

  • Sms verify nhi hota

    Sentiment
    • Negative
    Content
    • Security Features
    Mar 19, 2024

  • Bhut acha hai

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 17, 2024

  • Meri upi block kr di koi kam ka nhi h

    Sentiment
    • Negative
    Content
    • Security Features
    Mar 16, 2024

  • सर्विस नंबर 1

    Sentiment
    • Positive
    Content
    • None
    Mar 12, 2024

  • Dharamveer Kumar songs of her

    Sentiment
    • Positive
    Content
    • User Interface
    Mar 04, 2024
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Sentiment Analysis (of 30 reviews)
74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Kotak Mobile Banking App based on online reviews collected from Google Play. The analysis helps Banking Professionals, Mobile App Developers, Market Analysts, Customer Service Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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