Mixed Reviews: Location Convenience vs. Safety Concerns & Breakfast Quality
Explore Key Insights: Homewood Suites Times Square Feedback Report

Mixed Reviews: Location Convenience vs. Safety Concerns & Breakfast Quality

312 W 37th St, New York, NY 10018, United States

Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY receives mixed reviews regarding cleanliness, room sizes, and breakfast quality. While some guests praise the spacious rooms, convenient location, and friendly staff, others express concerns about safety due to the surrounding area, uncomfortable sofa beds, and breakfast management during rush hours. Overall, the hotel offers a good location for exploring Midtown Manhattan with easy access to key attractions and public transportation.

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Popular Phrases (of 30 reviews)
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  • Excelente Servicio, se los recomiendo 馃憤

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Great location, very helpful staff, bit busy for breakfast but all in all Great rooms. So easy to get to anywhere!

    Sentiment
    • Positive
    Content
    • Location and Convenience

  • Lugar c谩lido por la atenci贸n de sus funcionarios, muy buena ubicaci贸n y c贸modo.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Great location, fitness centre had what I needed, breakfast was a bonus. Even a room near the elevators were fine.

    Sentiment
    • Positive
    Content
    • Amenities and Facilities

  • Rooms: Good and cleanWalkability: YesFood & drinks: Breakfast good..but management problem during rush hour.

    Sentiment
    • Positive
    Content
    • Breakfast Quality and Options

  • Great location between Penn Station and Times Square. Nice room. Warm, helpful staff.

    Sentiment
    • Positive
    Content
    • Location and Convenience
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketing Professionals, Customer Experience Analysts, Travel Agents, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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