Executive Summary of Tails.com Customer Reviews
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    • Pet Food Retailers
    • Veterinarians
    • Pet Care Startups
    • Market Analysts
    • E-commerce Managers
Executive Summary of Tails.com Customer Reviews

Explore Key Insights from Tails.com Customer Feedback

Tails.com is generally well-regarded for its high-quality dog food and convenient delivery options, receiving positive feedback from many pet owners. Customers report improved health and energy levels in their dogs since switching to Tails.com products. However, some users expressed dissatisfaction with recent service changes, such as difficulty in pausing deliveries and rising prices. While the majority appreciate the food's quality and the ease of managing orders through the app, there are concerns regarding customer service responsiveness and occasional delivery issues. Overall, Tails.com appears to be a popular choice among dog owners, but there are areas for improvement to enhance customer satisfaction further.

Source: Trustpilot Reviews of Tails.com is rated "Excellent" with 4.3

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Customer Feedback Analysis of Tails.com is rated "Excellent" with 4.3

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Custom Date - Jun 19, 2025
Featured Content
  • Paid and still waiting on food sent…

    Paid and still waiting on food sent loads of emails had nothing back

    Sentiment
    • Negative
    Content
    • Order Management
    Jun 02, 2025
  • Great service

    Great service excellent delivery my dog has had tails since he was a puppy

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Jun 01, 2025
  • Good product and good sevice

    Good product and good sevice

    Sentiment
    • Positive
    Content
    • Product Quality
    Jun 01, 2025
  • Delivery of good quality food is…

    Delivery of good quality food is delivered on a regular basis

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Jun 01, 2025
  • My dog loves the kibble and the treats

    My dog loves the kibble and the treats

    Sentiment
    • Positive
    Content
    • Product Quality
    May 31, 2025
  • The last lot of food I got was…

    The last lot of food I got was different an really upset his stomach

    Sentiment
    • Negative
    Content
    • Recipe Changes
    May 31, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tails.com is rated "Excellent" with 4.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Pet Food Retailers, Veterinarians, Pet Care Startups, Market Analysts, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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