Soft Serve Parts received positive feedback for their excellent customer service, communication, fast shipping, and quality parts. Customers appreciated the ease of ordering, finding correct parts, and the affordability. Some highlighted the expertise and care shown towards customers, along with the convenience of tracking shipments. However, there were instances where parts did not fit properly, leading to minor issues. Overall, Soft Serve Parts is praised for their responsiveness, great prices, and dependable service.
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The pars kit that we ordered that claimed to be good for three different models had pieces that did not work in our machine. The white gaskets for the end of the augers were to big. We had to use the old gaskets to get the unit to operate properly.
My order was processed and mailed in a timely manner. I’ll order from them again
We were able to order and track shipments. Moreover, updates were given on continuous basis.
Shipped the wrong part, but quickly fixed the issue when I called. They sent the part even before I returned the wrong ones. I tried contacting them by sending a message via their website. No response for days. I finally just called them.
They were very helpful with getting a Taylor softserv machine going again,highly recommend.
Excellent service Thank you very much
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