Positive Feedback for Soft Serve Parts: Excellent Service, Fast Shipping, Quality Parts
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Positive Feedback for Soft Serve Parts: Excellent Service, Fast Shipping, Quality Parts

Soft Serve Parts received positive feedback for their excellent customer service, communication, fast shipping, and quality parts. Customers appreciated the ease of ordering, finding correct parts, and the affordability. Some highlighted the expertise and care shown towards customers, along with the convenience of tracking shipments. However, there were instances where parts did not fit properly, leading to minor issues. Overall, Soft Serve Parts is praised for their responsiveness, great prices, and dependable service.

Best for
  • Product Managers in Foodservice Equipment
  • Customer Service Directors
  • Supply Chain Analysts
  • Quality Assurance Managers
  • Restaurant Owners and Operators

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The pars kit that we ordered that…

    The pars kit that we ordered that claimed to be good for three different models had pieces that did not work in our machine. The white gaskets for the end of the augers were to big. We had to use the old gaskets to get the unit to operate properly.

    Sentiment
    • Negative
    Content
    • Issues with Parts Compatibility
    Apr 23, 2024
  • My order was processed and mailed in a…pleased

    My order was processed and mailed in a timely manner. I’ll order from them again

    Sentiment
    • Positive
    Content
    • Ease of Ordering and Shipping
    Apr 21, 2024
  • We were able to order and track…

    We were able to order and track shipments. Moreover, updates were given on continuous basis.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Apr 21, 2024
  • Shipped the wrong part

    Shipped the wrong part, but quickly fixed the issue when I called. They sent the part even before I returned the wrong ones. I tried contacting them by sending a message via their website. No response for days. I finally just called them.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Apr 20, 2024
  • They were very helpful with getting a…

    They were very helpful with getting a Taylor softserv machine going again,highly recommend.

    Sentiment
    • Positive
    Content
    • Technical Support and Resources
    Apr 17, 2024
  • Excellent service

    Excellent service Thank you very much

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Soft Serve Parts  based on online reviews collected from Trustpilot. The analysis helps Product Managers in Foodservice Equipment, Customer Service Directors, Supply Chain Analysts, Quality Assurance Managers, Restaurant Owners and Operators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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