Smart Self Storage: Clean, Secure, and Customer-Friendly Facilities
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Smart Self Storage: Clean, Secure, and Customer-Friendly Facilities

Smart Self Storage receives high praise for its clean and secure facilities, friendly and helpful staff, and professional customer service. Customers appreciate the ease of the rental process and the accommodating nature of the management. Positive mentions of specific staff members like Mary, Christopher, and Deb highlight the exceptional service provided. However, there was one negative review regarding on-site manager behavior. Overall, Smart Self Storage stands out for its cleanliness, security, and competitive pricing, making it a top choice for customers seeking reliable storage solutions.

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  • Business Analysts
  • Facility Managers
  • Retail Industry Consultants

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent customer care

    I had such wonderful service customer service recently getting my first storage unit - I went back to get another one .Thank you Susan for all your help with everything .You went above and beyond and even gave me a much needed bottle of water to drink on a very hot Rocklin summer’s day .

    Sentiment
    • Positive
    Content
    • Professional Customer Service
    Aug 11, 2023
  • Very clean and well maintained units…

    Very clean and well maintained units in Turlock Ca from the minute you walk-in. They make you feel welcomed,and safe.

    Sentiment
    • Positive
    Content
    • Clean and Well-Maintained Facilities
    Aug 05, 2023
  • Christopher was amazing

    Christopher was amazing, he sold me with his professionalism as well as genuine human touch. I could have found a much cheaper storage facility (and I did) but the rep had horrible customer service! Christopher represented your company outstandingly! Thanks Chris

    Sentiment
    • Positive
    Content
    • Professional Customer Service
    Aug 04, 2023
  • Customer policy and review of pricing

    Customer policy and review of pricing, need, and ease

    Sentiment
    • Negative
    Content
    • Managerial Excellence
    Aug 04, 2023
  • Beyond my expectations.

    I had another storage space and company on hold, unfortunately I found out that there were a lot of theft happening at the facility. I called Lakewood Storage and Christian answered all my questions and more. He was kind and courteous. I felt my things were in a safe place and area. I appreciate and would like to Thank Christian, for all his patience and kindness during my transition.

    Sentiment
    • Positive
    Content
    • Security and Safety
    Aug 01, 2023
  • Great and easy

    Great and easy! The management was so nice and very informative regarding the facility. Very nice and clean units!

    Sentiment
    • Positive
    Content
    • Managerial Excellence
    Jul 29, 2023
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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