Regional Finance Customer Reviews Summary
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Regional Finance Customer Reviews Summary

Regional Finance receives predominantly positive reviews from customers who appreciate the convenience, excellent customer service, and professionalism of the staff. Some customers highlight the ease of the loan process and the helpfulness of specific employees. However, there are also instances where customers express concerns about communication between corporate and local offices, as well as issues with loan terms and charges. Overall, Regional Finance is praised for helping individuals during tough financial times with attentive and professional service.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The price was extremely beneficial at…

    The price was extremely beneficial at the time, and a perhaps fantastic. The service is great and the combination is reasonable.

    Sentiment
    • Positive
    Content
    • Loan Terms and Conditions
    Apr 05, 2024
  • Shationa Hill was great

    Shationa Hill was great. Fast, thorough and friendly.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Empathy
    Apr 05, 2024
  • Company needs better communication

    I needed to refinance and was told one thing from corporate and another from local office! Found out what corporate office told me was never communicated to local office! I spoke to local office manager and got everything set up!

    Sentiment
    • Negative
    Content
    • Professionalism and Knowledge
    Apr 05, 2024
  • Excellent customer service

    Excellent customer service. Helpful advice, Great terms. Easr of doing business with this company.

    Sentiment
    • Positive
    Content
    • Loan Terms and Conditions
    Apr 05, 2024
  • What I appreciated was there was no…

    What I appreciated was there was no pressure to get the loan. I was given time to go over my budget and then work with the loan officer on my terms.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 30, 2024
  • Regional Finance loan review

    The loan process is easy and convenient, the staff is very knowledgeable and helped me with my financial needs! I would recommend them to help you all as well!

    Sentiment
    • Positive
    Content
    • Loan Process Experience
    Mar 29, 2024
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Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Regional Finance  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Marketing Professionals, Business Development Executives, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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