Explore Key Insights from Palmer House Hilton Hotel Reviews
๎17 E Monroe St, Chicago, IL 60603, United States
Mixed reviews were given for the Palmer House a Hilton Hotel, with positive comments on its historic charm, beautiful lobby, and convenient location. However, negative feedback was focused on customer service issues, room cleanliness, and outdated facilities. Some guests highlighted the lack of amenities like fridges and microwaves, slow elevators, and overpricing for basic services. While the hotel's historical significance and central location were praised, concerns arose regarding staff attitudes, room maintenance, and overall guest experience.
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Beautiful hotel and our state was amazing. We had a group of 20 and everyone said they had a great time and enjoyed the elegance of the hotel.Rooms: The rooms were like taking a trip back 20 years ago. Found it very nostalgicWalkability: So many activities are in walking distance
Sentiment
Positive
Content
Room Cleanliness and Comfort
Classic hotel. Classic furnishings clean rooms. Staff was great. Go for the valet parking. It's worth it.
Sentiment
Positive
Content
Room Cleanliness and Comfort
Old school hotel beautiful good staff great location accommodating
Sentiment
Positive
Content
Hotel Lobby and Architecture
Always a great experience, so much rich history there. Highly recommend!
Sentiment
Positive
Content
Historic Charm and Location
Really luxurious hotel the place has so much history and is so beautiful. I really enjoyed staying here. The time are nice and modern and I thought the bed was comfy.Safety: Very safe they have doormen 24 hours a dayWalkability: Easy to do it and walk in the city. Lots of stuff nearby
Sentiment
Positive
Content
Room Cleanliness and Comfort
I went to buy a brownie, which they invented! I also found a nice place to sit down and eat it.
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