Palmer House Hilton Hotel Review Insights
Explore Key Insights from Palmer House Hilton Hotel Reviews

Palmer House Hilton Hotel Review Insights

17 E Monroe St, Chicago, IL 60603, United States

Mixed reviews were given for the Palmer House a Hilton Hotel, with positive comments on its historic charm, beautiful lobby, and convenient location. However, negative feedback was focused on customer service issues, room cleanliness, and outdated facilities. Some guests highlighted the lack of amenities like fridges and microwaves, slow elevators, and overpricing for basic services. While the hotel's historical significance and central location were praised, concerns arose regarding staff attitudes, room maintenance, and overall guest experience.

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Popular Phrases (of 30 reviews)
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  • Beautiful hotel and our state was amazing. We had a group of 20 and everyone said they had a great time and enjoyed the elegance of the hotel.Rooms: The rooms were like taking a trip back 20 years ago. Found it very nostalgicWalkability: So many activities are in walking distance

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Classic hotel. Classic furnishings clean rooms. Staff was great. Go for the valet parking. It's worth it.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Old school hotel beautiful good staff great location accommodating

    Sentiment
    • Positive
    Content
    • Hotel Lobby and Architecture

  • Always a great experience, so much rich history there. Highly recommend!

    Sentiment
    • Positive
    Content
    • Historic Charm and Location

  • Really luxurious hotel the place has so much history and is so beautiful. I really enjoyed staying here. The time are nice and modern and I thought the bed was comfy.Safety: Very safe they have doormen 24 hours a dayWalkability: Easy to do it and walk in the city. Lots of stuff nearby

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • I went to buy a brownie, which they invented! I also found a nice place to sit down and eat it.

    Sentiment
    • Positive
    Content
    • Restaurant and Food Quality
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Palmer House a Hilton Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel and Tourism Marketers, Hotel Investment Analysts, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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