Chicago Athletic Association - The Unbound Collection by Hyatt: Online Review Analysis
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Chicago Athletic Association - The Unbound Collection by Hyatt: Online Review Analysis

12 S Michigan Ave, Chicago, IL 60603, United States

Chicago Athletic Association - The Unbound Collection by Hyatt garners mostly positive online reviews, with guests praising the location, friendly staff, and unique atmosphere. Highlights include the exceptional service, great food and drinks, and the historic charm of the hotel. However, some guests noted issues such as room size, temperature control, and the need for room improvements. Overall, the hotel's amenities like the bar, game room, and rooftop restaurant received high praise, making it a recommended choice for visitors to Chicago.

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  • Tourism Marketing Professionals
  • Customer Experience Analysts
  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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  • Came here to scope out the place to see if I'd like to book it next time and it's a yes! Atmosphere in the bar/reading first floor is so nice. I'd stop in just for this on a rainy day.

    Sentiment
    • Positive
    Content
    • Atmosphere and Ambiance

  • Gorgeeeeous! Mosaics, carved wood,, special lighting, fab lobby...and the room! We could just stay in.

    Sentiment
    • Positive
    Content
    • Atmosphere and Ambiance

  • We absolutely loved everything about this hotel! Clean, friendly staff and convenient to everything. Food onsite was so good and we walked to everything we wanted to do!

    Sentiment
    • Positive
    Content
    • Service and Staff Excellence

  • Small rooms, but clean and quiet. Fun games and bar.

    Sentiment
    • Positive
    Content
    • Room Quality and Size

  • This is a super gorgeous property, but it is SO dim throughout. Had to use our flashlights to read menus and find things in the guest rooms. I hope lighting improves. Otherwise what a fun time!

    Sentiment
    • Positive
    Content
    • Temperature Control

  • Incredible staff on hand hoping to make sure you have the best experience possible.Rooms: The rooms are a bit small and slightly dated but the ambiance of the rest of the hotel made up for it.

    Sentiment
    • Positive
    Content
    • Room Quality and Size
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Chicago Athletic Association - The Unbound Collection by Hyatt based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketing Professionals, Customer Experience Analysts, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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