Mixed Customer Feedback for Mobiloans
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Mixed Customer Feedback for Mobiloans

Mobiloans receives mixed reviews from customers. While some praise the quick and easy process, others complain about issues with customer service, high interest rates, and deposit problems. Positive feedback highlights the fast approval and helpful representatives, with some customers appreciating the manageable payment options. However, negative reviews mention unclear payment terms, difficulties in changing bank information, and delays in fund deposits.

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  • Market Researchers
  • Consumer Advocacy Specialists

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Poor system

    I was given the loan but it is impossible to change bank information without jumping through hoops when you made a slight error in the numbers. To prevent this, there should be verification or you need to type it in twice. Not only did I not gain access to the money but now I will be expected to pay payments on money I did not receive because of a simple error.

    Sentiment
    • Negative
    Content
    • Bank Information Change Difficulty
    Apr 15, 2024
  • Easy App and Great Service

    Easy app, didn't make you feel like your history made you "less than" a perfect client. Appreciate the customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 15, 2024
  • Read the fine print… don’t be like me…

    Read the fine print… don’t be like me and fall for their letter in the mail and apply and get approved. I got approved for a loan of $1500. Now I have to pay over $6,000 in interest. It’s not worth it guys. And they are EXTREMELY unclear on payment plans. I spoke to a customer service rep and they had no idea what they were talking about when I asked them questions about when my payment was due and how much.

    Sentiment
    • Negative
    Content
    • Confusion with Loan Terms
    Apr 07, 2024
  • Everything’s awesome

    Everything’s awesome ! Just wish money would be deposited a little faster because sometimes in hard times we need the money right away !

    Sentiment
    • Positive
    Content
    • Efficient Fund Transfer
    Apr 06, 2024
  • First time experience was great

    First time experience was great. Easy to apply and fast deposit money in the bank.

    Sentiment
    • Positive
    Content
    • Fast and Easy Application Process
    Apr 02, 2024
  • My payments were low and manageable

    My payments were low and manageable. Thank you Mobilloans. I am really glad I got my loan through your company.

    Sentiment
    • Positive
    Content
    • Payment Flexibility and Options
    Apr 02, 2024
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mobiloans  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers in Financial Services, Market Researchers, Consumer Advocacy Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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