LendingPoint Customer Reviews Analysis
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Explore Key Insights from LendingPoint Customer Feedback

LendingPoint Customer Reviews Analysis

LendingPoint receives a mix of positive and negative reviews. Customers appreciate the fast and friendly service, knowledgeable professionals like Ronald Barber and Deborah Meier, and quick approval process. However, some clients express dissatisfaction with unexpected charges, complex interest calculations, and difficulties in resolving issues with the company. Overall, the customer service provided by representatives like Trevor Kiefer, Carrie Jones, and April is highlighted as exemplary.

Best for
  • Financial Analysts
  • Customer Experience Managers
  • Marketing Professionals
  • Loan Officers
  • Business Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Had an easy and fast turn around on…

    Had an easy and fast turn around on application! Employee was very clear and professional. Thank You

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Mar 20, 2024
  • My representative Trevor was very…

    My representative Trevor was very helpful in the process. I have to give him a 5 star rating. Thanks LendingPoint.I will recommend to others.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 02, 2024
  • Ronald was extremely helpful.

    Ronald was a huge help and took his time explaining to me all the details involved in my loan.He answered all my questions.

    Sentiment
    • Positive
    Content
    • Loan Terms Clarity
    Feb 29, 2024
  • Excellent customer service and fast funding

    April provided excellent customer service. She answered all of my concerns and helped to get my loan approved and funded very quickly.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 07, 2024
  • Fast friendly service

    Fast friendly service ! Only took a few minutes . I would definitely recommend them to everyone.

    Sentiment
    • Positive
    Content
    • Speed and Efficiency
    Jan 25, 2024
  • Amazing

    Tammie Jones was amazing and helped me with everything that I needed. Very professional and swift with the process. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 10, 2024
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for LendingPoint  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Marketing Professionals, Loan Officers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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