Positive Feedback on Hear.com's Efficient Service and Quality Products
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Positive Feedback on Hear.com's Efficient Service and Quality Products

Hear.com receives generally positive feedback for their streamlined process, efficient service, excellent product quality, and helpful customer support. Customers appreciate the ease of getting fitted for hearing aids, the quality of the devices, and the attentive follow-up provided by the team. However, some reviews mention issues with billing, repairs, and customer service responsiveness during and after the trial period. Overall, Hear.com is praised for improving customers' quality of life through better hearing.

Best for
  • Hearing Aid Retailers
  • Audiologists
  • Healthcare Marketers
  • Customer Experience Managers
  • Product Development Specialists

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent

    Jamie, our consultant, was superb in her helping us find exactly what my husband needed. She remained infinitely patient, and she demonstrated expertise in her knowledge.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Apr 22, 2024
  • Highly recommend

    Highly recommend. Service and attn to detail were amazing. I was so happy I took my 85 year old mom there! Mom is happy. Then I sent a friend - she is happy

    Sentiment
    • Positive
    Content
    • Professional Expertise and Support
    Feb 27, 2024
  • Great service from knowledgeable and helpful technicians

    I had hearing aids in the past. These are much better, the whole experience was a pleasure. I would use Hear.com again in the future. It is a joy to hear my granddaughters.

    Sentiment
    • Positive
    Content
    • Product Quality and Performance
    Feb 08, 2024
  • Remember it takes time to get use to aids being in your ears and adjusting them to your surroundings!! Once you do you will be amazed at what you had been missing!!

    Hear.com is amazing!! They are very helpful and very easy to do on your own time in your own house!! I am very grateful to have my hearing back!! Thank you hear.com!!

    Sentiment
    • Positive
    Content
    • Professional Expertise and Support
    Dec 22, 2023
  • Easy

    Easy, everyone was super nice. I’m delighted w the service. Even more delighted that I do not need hearing aids.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Dec 11, 2023
  • Very friendly and polite service

    Very friendly and polite service. Answered questions very well and helped set up IPhone properly. Made minor adjustments with no question.

    Sentiment
    • Positive
    Content
    • Customer Service and Communication
    Nov 27, 2023
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for hear.com  based on online reviews collected from Trustpilot. The analysis helps Hearing Aid Retailers, Audiologists, Healthcare Marketers, Customer Experience Managers, Product Development Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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