Freeway Insurance Customer Reviews Analysis
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Freeway Insurance Customer Reviews Analysis

Explore Key Insights from Freeway Insurance Customer Feedback

Freeway Insurance customers express a mix of satisfaction and dissatisfaction in their reviews. While some highlight helpful and knowledgeable agents who provided excellent customer service and competitive quotes, others mention issues with high costs, lack of transparency, and difficulties in communication and refunds. Overall, there is recognition of standout agents like Nicole, Victor, and Veronica, but also concerns about fees, cancellation processes, and the need for improvement in customer service consistency.

Source: Trustpilot Reviews of Freeway Insurance 

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Customer Feedback Analysis of Freeway Insurance 

Uncover insights from Freeway Insurance customer feedback analysis. Grasp trends in service, cost, and agent performance.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Julio Villarreal provided phenomenal…

    Julio Villarreal provided phenomenal customer service on the phone. He was very patient, understanding and made the conversation enjoyable. 5/5

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Danielle Vanderwiel was amazing

    Danielle Vanderwiel was amazing. She was quick to the point and so helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Olivia helped me get a really good rate…

    Olivia helped me get a really good rate on my car insurance and she was super sweet and understanding I’m thankful give that girl a raise :)

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 21, 2024
  • Great customer service

    Great customer service. Very helpful and can tell he loves good job.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Apr 19, 2024
  • Jeff was very helpful and friendly!!!he…

    Jeff was very helpful and friendly!!!he was very knowledgeable and got my policy started fast and easy!!!

    Sentiment
    • Positive
    Content
    • Efficiency and Speed
    Apr 19, 2024
  • Customer service

    The customer service is top tier Ms Robbie was very patient with me and very knowledgeable. She was so polite and helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 16, 2024
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Sentiment Analysis (limited preview)
84 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Freeway Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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